Description:

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Department Overview

The Digital Customer Experience (DCX) team within TD’s Digital Channels is responsible for the user experience of customer-facing (and increasingly employee-facing) digital touchpoints for banking, investing, and insurance, across websites, and smartphone, smartwatch and tablet apps.

The Design Researcher conducts user research and evaluation, enabling exceptional user experience across TD’s digital touchpoints.

Job Description

Collaboration: working with experience strategists, designers, and business stakeholders to understand and support their research needs.

• Research design: defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis.

• Research preparation: creation of participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols.

• Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.

• Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected

• Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas etc.

Requirements

Hours