ServiceNow Solution Architect / Lead (BB-1D4D5)
Found in: Neuvoo CA
This position involves being part of a dynamic team environment responsible for the ServiceNow systems at OpenText. Working closely with business stakeholders you will be part of a team that delivers advanced configurations that provide a world class experience for our customers and deliver enhancements that make internal operations more efficient.
ServiceNow is currently being used by a two specific business group, however OpenText is in the process of rolling out a new ServiceNow Customer Service Management (CSM) platform that will be a consolidation of multiple ticketing systems at OpenText. This is your chance to get in on a major implementation at the ground floor. This position will be involved in the entire ServiceNow platform and will require doing deep dives in a lot of areas as we go through the transition from old systems to the new ServiceNow platform. The expectation is that the person in this position is well versed in ServiceNow and its capabilities, recommending how best to utilize the platform with out of the box functionality. This position will also be responsible for ensuring we have the appropriate processes and tools in place to support rapid development by a large development team. This position will also own the overall ServiceNow data schema and will be the “go to” for any changes to ensure we’re not negatively impacting future upgrades, performance and that we don’t already have the capability.
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calendar_today17 hours ago