The Salvation Army

Technology Support Technician (BB-E3DA9)

Found in: Neuvoo CA

Description:
Responsibilities

Essential Functions of the Job:

As an integral part of the technology support team serving all areas of campus including academic, administrative, and affiliates, the Technology Support Technician provides client-focused support for the installation, configuration, and ongoing maintenance of end-user technology equipment and applications. The Technology Support Technician acts as an ambassador for the Technology department by building and maintaining relations with Faculty, Staff, Students and other clients, and ensuring consistent and high-quality delivery of Information Technology services.

Key responsibilities will include:

  • Provide technical support to Faculty, Staff, and Students by researching and answering questions; troubleshooting problems; and maintaining systems and technologies
  • Provide training for Faculty/Staff on classroom technology
  • Support Faculty/Staff/Students through training as needs/technology are required
  • Create and maintain technology manuals
  • Provide technology support for the other affiliates (CFOT/DHQ) as per their support agreement with Booth University College
  • Check security cameras to confirm they are always working
  • Attend regular Technology Department meetings and participate in other committees and meetings as assigned
  • Assist with new technology projects and participate in vendor meetings as directed
  • Engage in self-directed training to upgrade present skills and keep current on technologies
  • Provide after-hours support as required by the supervisor
  • Manage and coordinate cell phone devices and service for employees that require a mobile device for their role
  • Communicate with Territorial Headquarters (THQ) Service Desk regarding centrally managed email and phone system, password resets, and other offsite-managed systems
  • The job functions above will support various systems including but not limited to: Video and Audio ConferencingCard access and student card systemSecurity camerasRecording equipmentCopiers/printersVirtual terminalsDigital signageClassroom technology – smart boards, TV screens, Faculty computers, peripheral devices and mobile conferencing technologySetup and configuration of new computer equipment as requiredLearning Management System SupportComputer repair (Mac and PC)Phone systemLaptop/desktop imagingMaintain computer lab and equipmentWIFI – CFOT, DHQ, and BoothUC – including CFOT condosNetwork cablingVPNMaintain up to date documentation and diagrams – technology and classroom technologySound systems (portable and chapel)Student Information SystemSoftware/firmware upgradesServer/desktop – updates, repairs, troubleshootingSwitching technologyFirewall
  • Qualifications

    Required

  • Satisfactory criminal record check
  • Fully supportive of the integration of faith and learning in a Christian university-level setting and a commitment to the Mission of Booth University College
  • Ability to integrate your Christian faith within the workplace
  • Two years’ directly related experience dealing with varied technologies
  • Industry certification (A+, Network +, etc.) or related education required
  • A self-starter that enjoys working independently and in a team environment
  • Knowledge of Windows 10 Pro, Windows Server 2008, 2012, 2016, and 2019
  • The ability to work under pressure and make responsible decisions quickly; able to remain patient and persistent when dealing with frustrating problems and problem solve in a creative manner
  • Excellent organizational and time management skills; the ability to triage tasks to handle changing priorities and demands
  • A keen interest in keeping up to date with technological developments, in life-long learning, and ongoing professional development
  • Excellent verbal and written communication skills; an effective communicator comfortable working with people in a wide variety of jobs and levels and able to express ideas and solutions in clear, non-technical terms to the end-user
  • Positive and professional customer support skills both in-person and remotely
  • Assets (Preferred Qualifications)

  • Technical work-related experience in an educational environment is desirable
  • Experience with educational institutions varied technologies
  • General familiarity with learning management solutions
  • Microsoft certification or practical work experience
  • VMWare certification – or equivalent virtualization experience
  • Experience with firewalls, switches, and server technologies
  • This is a full-time position with 37.5 hours per week. In addition to the compensation package, we also provide a benefits package that includes health, dental, and other group benefits, vacation and sick leave, RRSP, and a tuition bursary program. Booth University College offers a stimulating university college environment, a mission-driven purpose, and the opportunity to contribute to change as Booth UC moves forward on its commitment to its mission: Education for a Better World.

    Application Instructions

    Applications may be submitted in confidence to Human Resources; Booth University College by email: Applications must include a cover letter. In the letter, describe why you want to work at Booth University College. Also, please detail what key strengths you bring to this position. All qualified candidates are encouraged to apply however, in accordance with Canadian Immigration requirements, Canadians and permanent residents will be given priority. The deadline for application will be on March 30, 2021, end of day. Applications will be reviewed as received by the closing date.

    About Booth University College

    Booth UC is a Christian university college located in Winnipeg, Manitoba (Canada) and rooted in The Salvation Army’s history of meeting the needs of the most vulnerable in society. As an open-enrollment institution, we welcome students from many different backgrounds, cultures, and countries. Deeply committed to social justice, we blend Christian faith and rigorous scholarship with a passion for service. Our approach to learning is anchored in academic excellence and based on a vision of social justice, hope, and mercy for all. We are committed to our mission: Education for a Better World . This is described in our mission statement:

    William and Catherine Booth University College, a Christian university college rooted in The Salvation Army’s Wesleyan theological tradition, brings together Christian faith, rigorous scholarship, and a passion for service. The University College educates students to understand the complexities of our world, to develop the knowledge and skills necessary to be active contributors to society, and to know how the Christian faith compels them to bring hope, social justice, and mercy into our world.

    calendar_today17 hours ago

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    location_on Winnipeg, Canada

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