Customer Experience Partner Specialist - Canada - 1325182 (BB-EEE3B)

Found in: Talent CA

Who You'll Work With The Americas Partner Organization (APO), supporting Canada. In your role as a CX Partner Specialist, you will be a part of the CX Partner Sales & Lifecycle Specialist Team within APO, and provide consistent and tight alignment with Cisco Customer Experience (CX), Regional Partner Organization (RPO) and the Global Partner Organization (GPO). Our collective goal is to execute on our Cisco CX strategy for partners, which is to support our partners as they help customers realize the value of their technology solutions and accelerate their success while driving profitability and growth. We can only be successful together, so we emphasize a culture of helping each other, working together, winning together, and having fun together. What You‘ll Do As an APO CX Partner Specialist supporting Canada, you will align and accelerate CX partner service extensibility and support the broader customer success and lifecycle practice working in tight coordination with our Partner S/W and Services Managers (PSSMs) and Subject Matter Experts (SMEs) within CX. You will: Serve as a CX Lifecycle orchestrator and practice builder Assist our partners in developing their ‘edge’ and defining their market position around CXGuide our partners on services evolution, including Portfolio, Programs, and Sales Play EnablementAssist our partners in service creation through partner and CX services with a focus on increasing partner profitability and growthSupport Sales alignment and process optimization between Cisco and our partners Collaborate with GPO, CX, RPO, PAMs, SMEs, and Customer Success to elevate customer CX adoption/acceleration and business success with our partners Inspire our partners and customers to make tactical and strategic CX deployment decisions and track long term business outcomes Drive adoption and expansion of Cisco CX portfolio by highlighting feature opportunities, winning use cases, and relevant strategies Contribute to APO CX community digital spaces Who You Are The ideal candidate possesses a diverse set of capabilities, including partner development, go-to-market strategy, solution selling, services creation, and/or technical support and delivery.You are proficient at building and strengthening a partner's ability to succeed with CX and lifecycle, working closely with central and regional teams and CX to accomplish joint business objectivesYou love partner interactions and understand customer & partner needs to align GPO CX expertise to multi-functional teams You have a thorough understanding of lifecycle fundamentals and aligned technology/specialization areas, including features and use cases You can connect CX solutions to business outcomes Must Have Skills Experience with CX or partner service extensibility and customer success and lifestyle practice Deep understanding of Cisco CX portfolio, including an understanding of competitive solutionsAbility to provide consultative support to our Cisco partners, account teams, and other internal cross-functional teams ·Ability to communicate, demonstrate, and accelerate the proper utilization of CX portfolio as you encourage our partners to engage ·Clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace ·Excellent written, verbal, and listening skills that strengthen relationships with internal and external stakeholders up to the executive level Required Experience BS/BA or equivalent 7+ years of experience in services, lifecycle consulting, or direct partner interfacing role with a deep understanding of CX industry best practicesExtensive understanding of CX fundamentalsExperience in business case development, service creation, and driving execution plansIn-depth understanding of Customer Success trends and evolution, market trends, and challenges***Willingness and ability to travel 30% is expected (pending role requirements) *** Why Cisco

calendar_today4 days ago


location_on Toronto, Canada

work Cisco

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