Hang Seng

Senior Fraud Specialist (BB-9A1D2)

Found in: Talent CA

Job DescriptionDescriptionHSBC is Canada’s leading international bank – there is no one like us in this market. Our ability to bring our global experience and perspective to evolving trends and issues in Canada has been a tremendous benefit to our clients. With our offer of unique banking solutions, as well as an extensive global network, no one is better placed to support internationally minded individuals and businesses. HSBC helps companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Wealth and Personal Banking. It’s through this global connectivity that you will find yourself inspired, collaborating with colleagues not just locally but also across continents and cultures. Wealth and Personal Banking We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world. Key Objectives for Senior Fraud Specialist: This position is responsible for the review and investigation of all, near real time alerts generated by fraud monitoring programs, opening and managing case files, using their experience and initiative (in addition to laid down procedures) to determine the fraud prevention or recovery actions required. Ensuring compliance with internal processes, guidelines and external regulations is also mandatory, along with providing leadership to less experienced personnel. The Role covers the 3 verticles Detection, Mitigation and Application Vetting. Principle Accountabilities: Responsible for day-to-day monitoring and analysis by reviewing system generated suspect cases to identify fraudulent activities on various company products, and preventing of fraud. Review customer records and verify activities on account, which may include contacting customers, internal departments or third parties and take necessary actions as required. Ability to work on multiple fraud monitoring systems and is a Fraud Operation SME on tools and process. Respond to and resolve security related customer issues referred from other departments according to established procedures. Offer assistance to other analyst on the same or different work areas. Observe and report possible fraud trends, which may materialize into new department procedures to strengthen our current practice. Exercise discretion and apply compliance to ensure internal and operational risk controls are in accordance with HSBC policies and all regulations, while promoting work place diversity. Complete other responsibilities, as assigned by the Head of Fraud Operations and Manager, Fraud Operations. Provide assistance to Management on an adhoc basis. Departmental small projects as assigned As required Conduct Quality Assurance reviews for Fraud Operations teams To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization Develop and maintain internal stakeholder relationships Promote an environment that supports diversity and reflects the HSBC brand. Proactively work with stakeholders, as a team, to encourage best practice and provide regular, meaningful communication and update Share experience and knowledge with less experienced colleagues Strong understanding and adherence to all internal controls, in particular Data Protection and Anti-Money Laundering principles To continually seek ways in which to deliver a superior service to customers, whilst mitigating the risk of fraud losses to the Bank To comply with the Group’s statutory audit standards, including Three Lines of Defence principles QualificationsKnowledge & experience / Qualifications: Minimum two year in a Fraud operations role Flexibility with schedule as needed Strong analytical, customer service, decision making, and problem solving skills Attention to details, and to maintain confidentiality of information while exercising discretion Familiarity with bank systems and Fraud operations tools Proven ability to adhere to pre-established deadlines and deal with difficult customers and/or suspicious situations Ability to multi-task in a fast paced, high customer impact, dynamic environment Sound knowledge of various bank products, services, polices and regulations impacting the department French, Mandarin or Cantonese fluency would be an asset Evidence of effective communication and influencing skills Experience in delivering a superior quality of customer service Proven ability to build and develop mutually beneficial relationships at all levels Proven ability to work with independence and as part of a team HSBC Proud As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. If this is not the ideal role for you, we invite you to sign up to our so that we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help us build the bank for the future. We encourage all Indigenous peoples of North America and Persons with Disabilities to self-identify in their applications. In addition, we invite you to reach out to Matt Woods, our Diversity Recruitment Relationship Manager at for support during the selection process.

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location_on Toronto, Canada

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