Client Experience Manager (Remote) (BB-11EB9)
Found in: Whatjobs CA
Quit your day job, come save the world with us!
We are looking for an experienced and dynamic customer success leader to join our passionate and growing team as Client Experience Manager. In this role, you will be responsible for building relationships with clients and managing the successful execution of annual fundraising campaigns. You will work with cutting-edge tools and a talented and collaborative team to help deliver inspired fundraising experiences. We are looking for a natural people-person with a proven track record of success in a high-growth call centre or performance environment.
This role is a work-from-home position open to candidates in all Provinces. No travel is required.
You will work as part of a team to build annual fundraising plans, manage campaigns, develop your team, and demonstrate the ability to drive innovation and results while developing lasting customer relationships. Using client engagement methodologies, you will cultivate and bringing fresh ideas, insights, and value to clients. The right candidate is results and relationship-oriented and thrives in a fast-paced environment with ambitious targets.
Inspire is a rapidly growing Canadian fundraising agency, and we are on a mission to inspire fundraising. We do this by partnering with some of the largest and most respected charities in North America to help make our world a better place.
We are looking for someone who:
Is an enthusiastic and positive team player and a natural leader Can drive customer success across multiple campaigns, ensuring the delivery of KPIs Can build authentic relationships with clients and mentor your team to do the same Can manage daily, weekly, and monthly client communication Can deliver persuasive client presentations and tell a fantastic, engaging story without using PowerPoint Can develop engaging and persuasive marketing reports and business reviews Can participate in needs analysis and recommend effective solutions Can keep current on new marketing approaches, technologies, and tools through market research to ensure our solutions are innovative Can at all times maintain alignment with company vision and mission
What you bring:
Minimum 5 years' senior account experience, preferably in a call centre environment A proven track record of success in managing and growing accounts Comfortable and confident in delivering engaging and highly relational in-person presentations Ability to deliver exceptional customer service and build strong relationships with your team Strong organizational skills that allow you to stay focused on different tasks to use your time and energy effectively and efficiently An ability to develop and maintain in-depth knowledge of products, solutions, and services, relevant industry trends, and competition You have a Bachelor's degree or diploma in Marketing, or a similar discipline A background in non-profit fundraising, agency marketing, or a contact centre is strongly valued You must be available for full-time hours and some evening hours as required You must provide a suitable private home office environment with high-speed internet You must be highly productive and effective at working from home and managing your time All other supplies will be provided
We will provide:
A competitive salary & compensation package Full health benefits and perks programs A supportive and collaborative team environment Active social and culture teams World-class client exposure and community involvement
Ready to join an excellent, growing team? Let's chat!
If this sounds like the perfect opportunity for you, we invite you to apply online now.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Inspire is an Equal Opportunity Employer that is committed to diversity and inclusion. Inspire does not discriminate based on race, religion, colour, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.
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