Fayez Spa

Front Desk Manager (BB-E11F9)

Found in: Talent CA

Job Description Fayez Spa - The premier skin, body and hair wellness retreat in London and southwestern Ontario region, caters to the needs of a very discerning clientele, and requires a Front Desk Manager seeking a career in hospitality & customer relations to maintain our standard of service excellence. The successful candidate will enjoy and be invested in a career path focused on hospitality and client care. For the ideal candidate who is able to outperform and excel in this position, a very lucrative salary will ensue. The candidate will be an energetic, extroverted, cheerful professional, who is an articulate multi-tasker, respectful of both clientele and colleagues, and demonstrates the ability to think on his/her feet while focusing on the ultimate customer experience. The ideal candidate will meet ONE of these requirements: Previous experience in a Spa/Hospitality Front Desk role, operating booking software is an asset Have obtained post-secondary education in Hospitality & Tourism Operations Responsibilities The main objective of our Front Desk Manager is to make sure our clients have a great experience with us and contribute to a positive work environment with our spa team. The Front Desk Manager responsibilities to support this objective include but are not limited to: Create a welcoming environment for arriving clients, and guide them through the check-in and check-out process Have advanced knowledge of our booking policies and procedures Engage clients, listen to feedback and communicate concerns to managing supervisor Communicate with clients in a professional manner via phone and email Maintain the appointment schedule and communicate with other team members to ensure smooth and punctual operation Maintain accurate records in spa operating online tools Track and update retail inventory Initiate and implement spa boutique promotions Other duties as requested by supervisor your resume and cover letter to . Detail your relevant customer service experience, and explain why your skills qualify you for the position.

calendar_today2 days ago


location_on London, Canada

work Fayez Spa

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