Shoppers Drug Mart

Post Office Manager (BB-AAD5F)

Found in: Talent CA

Location:20 Highway 20 E, Fonthill, Ontario, L0S 1E0Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.DUTIES & RESPONSIBILITIES:Human ResourcesEnsures Post Office staff demonstrate superior customer service behaviorInterviews and hires postal clerksConducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and AssociateTrains employees and provides on-going coaching and feedback regarding postal salesCompletes and conducts performance reviews for postal outlet staffRecommends performance pay increases to the FSM and AssociateDemonstrates CORE Values and Blue CultureCustomer Service/SellingEnsures sales maximized through developing effective sales techniquesAnswers customer inquiries regarding products, return policies, etc.Resolves customer complaints according to established guidelinesKeep up to date on postal regulations, price increases and new servicesPromotes and encourages use of the SERVE modelEnsures customer authorization has been received before initiating serviceInstructs clients about postal servicesMaintains positive relationships with customersEnsures the confidentiality of customer informationOperationsCompletes all paperwork connected with post office salesWorks with Front Store Manager to maintain balanced postal inventory and work within budgetResponsible for regular maintenance and cleanliness of postal equipment and areaHave a working knowledge of mint and coin productsHave knowledge of all fees related to customs and Collect on Delivery (COD's)FinancialAssists in achieving financial objectives for retail postal outletMaintains control of postal product inventory, purchasing stock, and managing cashMarketing and MerchandisingCreates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada PostEnsure signage in the department reflects current programs, policies, and proceduresCo-ordinates and implements Canada Post promotionsGeneralComplies with all store policies and proceduresEnsures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountablePresents clean image to the customers in accordance with Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)Perform other duties, including Front Store and Cash duties as requiredQUALIFICATIONSPlanning, Judgement and Decision MakingWorks independently and manages priorities in a timely mannerIndependent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutionsExperienceProblem solving skillsBondableCustomer service skillsEffective verbal and written communication skillsCommitment to Customer ServiceAbility to utilize postal equipmentWORKING CONDITIONSAbility to work flexible shifts which may include nights and weekendsPHYSICAL REQUIREMENTSAbility to lift up to 50 poundsAbility to climb ladderThe above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. J2WRTLJ2WFSMWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

calendar_today3 days ago


location_on Pelham, Canada

work Shoppers Drug Mart

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