David Aplin Group

Service Support Specialist (BB-508ED)

Found in: Talent CA

David Aplin Group, one of Canada's Best Managed Companies, has partnered with our client to recruit a Service Support Specialist.One of our clients is hiring a Service Support Specialist whose goal will be to provide the tools and support to customers to make them more effective employers. The customer service team collaborates with customers and colleagues to ensure products and services deliver winning results.The Role:Offer outstanding service and customer focus that incites customers to choose the client’s products and servicesResolve customer issues and ensure an optimal level of quality customer serviceRetain Customers who are either not using or requesting to terminate servicesBuild positive and successful relationships through understanding, empathy, and patienceContact and manage outbound customer lists to maximize retention and sales opportunitiesDocument and provide feedback to associates of opportunities to enhance provided servicesThe Ideal Candidate:2 years’ experience in customer success/retention, communications, sales, marketing, or account management rolesExcellent communication skillsExperience with SaaS toolsWord, Excel, and internet skills (advanced)Ability to quickly learn new softwareCollaborate and work with cross-functional teamsDetail-oriented with the ability to quickly analyze and troubleshoot customer issuesPreferredBachelor’s degree or equivalent in payroll/HR experienceFrench-English bilingualismCPA or PCPIf you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Matthew Grieve, Recruiter, Aplin Information Technology. Visit our website at to view our job opportunities, career tips, and tools. We thank all applicants; however, only those selected for an interview will be contacted.WE APPRECIATE YOUR INTEREST IN DAVID APLIN GROUP.If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, over four decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!#LI-DNP #IND-DNPLearn more about David Aplin Group and view all our current job opportunities, career tips, and tools at

calendar_today22 hours ago


info Temp/Contract

location_on Edmonton, Canada

work David Aplin Group

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