Topnotch Employment Services Inc.

Social Media Customer Service Representative Job # 9151010 (BB-2DA8E)

Found in: Talent CA

Description:
Pay Rate: $17.00 per hourSchedule: 8:00AM - 11:30PM Mon-Sat; 8.5 hours shifts.Duration: 12 months contract with possibility of extension.Location: St.Catharines, OntarioCurrently seeking Customer Service Representatives who are passionate about great customer service and social media. This is a high volume call-centre environment. *This will be a Work From Home position until the Call Centre location re-opens. Project Description This role supports our client's self-service advertising customer base through chat, email and phone support. Looking for candidates with Facebook, Twitter, Instagram, Snapchat and other social media experience. Customer Service (Call center) experience preferred. The candidate will help support and expand self-serve advertising customer base. They will also need to demonstrate the value of social media advertising solutions and provide support for all self service products. The team will perform chat, email and phone support for small and medium companies from North America that advertise online. They will provide product and basic tool support to improve their experience and drive higher spend.Duties will include: Support and expand social media self-serve advertising customer base Demonstrate the value of advertising solutions and provide support for all self-service products to improve their experience Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation Perform troubleshooting/problem identification following defined procedures to resolve correctly Develop and maintain knowledge of advertiser -specific business environment Perform follow-ups on incidents with advertiser to ensure customer satisfaction Basic Qualifications • HS Diploma or GED Min 1-yr customer service • Familiarity with online advertising products • Superior communication skills • Ability to work all shifts as required (including holidays) • PC skills and keyboarding skills • Experience using social media Professional Skill Requirements • Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer • Self-driven with attention to detail and follow through strong analytical and decision making skills that demonstrate good judgment • High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience • Demonstrate speed, agility, critical thinking, and problem solving skills in their work • Ability to ramp up quickly • Ability to multitask and work under pressure • Uses knowledge base and a sensible business approach to confidently make decisions • Superior communication skills verbal, written, and listening skills What can you expect? Free onsite parking Spacious work stations with updated technology platforms and equipment Supportive environment to assist with individual successComplimentary coffee, tea and hot chocolate bar A sense of community! We pride ourselves on our inclusive, open, and engaging work environment Schedule: 8:00AM - 11:30PM Mon-Sat; 8.5 hours shifts.Duration: 12 months contract with the possibility of extension.Hourly Pay Rate: $17.00 per hourLocation: St.Catharines, Ontario *This will be a Work From Home position until the Call Centre location re-opens.

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