Baycrest

Concierge (BB-4EE8E)

Found in: Talent CA

Description:

Baycrest Residential Properties has an opportunity for

CONCIERGE, PART TIME x2

14 Hours Bi-Weekly – Weekends - Day/Night, (shifts may be subject to change)

Non-Union

Baycrest Residential Properties is comprised of a residential home, community centre, and day programs. The focus of the portfolio is on client centred service, health, and recreational programming.

Responsibilities (include but are not limited to):

  • Provides customer service and takes a leadership role in the improvement of customer service throughout the residential living and community programs including troubleshooting Lifeline system with clients.
  • Provides reception, information, and customer service to clients, visitors and staff, and provides coverage for Service Desk. Provides support to Residents Council and Town Hall monthly meetings.
  • Supports marketing department with welcome packages and assists with tours as required.
  • Collects data, organizes statistical reports, and send to finance (i.e. rent increase letters, updates to Welcome Book).
  • Reconciles credit card and other payments on a daily/ monthly basis. Prepares all department deposit.
  • Computes and sends monthly statistical data that is used in Ministry of Health reports and monthly occupancy report.
  • Creates and updates distributions lists for families, clients, Wagman members and staff
  • Liaises with housekeeping and maintenance staff to address residents’ requests
  • Liaises with Finance department to ensure all new and ongoing invoices are processed in a timely manner, end of day/month reports to finance, and payment reconciliations.
  • Recognizes, responds to and reports resident/client safety incidents
  • Other duties as required
  • Qualifications (include but are not limited to):

  • Diploma in Office Administration or recognized equivalent
  • 1-2 years previous healthcare/residential living environment/hospitality experience required
  • Previous experience working with seniors is an asset
  • Previous training and working knowledge of medical terminology is a definite asset
  • Excellent computer and keyboarding skills including a high degree of proficiency in the Microsoft Office suite of software, including Microsoft Word, Outlook (booking rooms, scheduling meetings and appointments), Excel and PowerPoint required
  • Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging.

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    location_on Toronto, Canada

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