Baycrest Residential Properties has an opportunity for
CONCIERGE, PART TIME x2
14 Hours Bi-Weekly – Weekends - Day/Night, (shifts may be subject to change)
Baycrest Residential Properties is comprised of a residential home, community centre, and day programs. The focus of the portfolio is on client centred service, health, and recreational programming.
Responsibilities (include but are not limited to):
Provides customer service and takes a leadership role in the improvement of customer service throughout the residential living and community programs including troubleshooting Lifeline system with clients.
Provides reception, information, and customer service to clients, visitors and staff, and provides coverage for Service Desk. Provides support to Residents Council and Town Hall monthly meetings.
Supports marketing department with welcome packages and assists with tours as required.
Collects data, organizes statistical reports, and send to finance (i.e. rent increase letters, updates to Welcome Book).
Reconciles credit card and other payments on a daily/ monthly basis. Prepares all department deposit.
Computes and sends monthly statistical data that is used in Ministry of Health reports and monthly occupancy report.
Creates and updates distributions lists for families, clients, Wagman members and staff
Liaises with housekeeping and maintenance staff to address residents’ requests
Liaises with Finance department to ensure all new and ongoing invoices are processed in a timely manner, end of day/month reports to finance, and payment reconciliations.
Recognizes, responds to and reports resident/client safety incidents
Other duties as required
Qualifications (include but are not limited to):
Diploma in Office Administration or recognized equivalent
1-2 years previous healthcare/residential living environment/hospitality experience required
Previous experience working with seniors is an asset
Previous training and working knowledge of medical terminology is a definite asset
Excellent computer and keyboarding skills including a high degree of proficiency in the Microsoft Office suite of software, including Microsoft Word, Outlook (booking rooms, scheduling meetings and appointments), Excel and PowerPoint required
Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging.