Associate, Seller Support Marketplace (BB-C683A)
Found in: Talent CA
Description:job description What This Position is All About: In this newly created role, the Seller Support Associate will be accountable for assisting with the seller onboarding process in our Marketplace Seller Portal. Who You Are: Strong problem-solving and service orientation Proactive, self-motivated and goal-oriented You Also Have: BA/BS degree or relevant experience 1-2 Years of experience in a support function Adaptable to change and a dynamic learning environment Tech savvy and basic understanding of APIs are an asset Understanding of HTML Experience within a customer service environment Previous e-commerce/marketplace experience is a plus As The Associate, Marketplace Seller Support, You Will: Support the seller onboarding process by working directly with sellers to set up their account in our Marketplace portal, assist with product onboarding, troubleshoot issues and assist with problem resolution Assist with modifying and correcting product or quality issues that do not align with our brand standards or marketplace guidelines Maintain seller support tools as needed including daily/weekly reports on how sellers and product are moving through the onboarding funnel Assist seller integration via manual, portal or API processes Assist in maintaining Marketplace product hierarchy and refinements for seller mapping in addition to maintaining data integrity across multiple internal systems working collaboratively with cross functional partners Partner with operations manager on Seller Marketplace FAQs to help reduce any back and forth between sellers and the marketplace team Maintain all seller facing training manuals and assist with seller communication on changes Monitor system performance data, proactively identify issues and manage resolution Supports with compliance reporting and exceptions Assist in identifying any process improvements or inefficiencies that need to be modified Ad hoc reporting and tasks may be required How Often You May Travel: NA Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
calendar_today6 days ago