Grasshopper Solar Corporation

Personal Banking Associate (BB-33B2F)

Found in: Talent CA

Description:
Company OverviewTell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact. Job Description Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes?In this role, a typical day may look like: Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutionsUnderstand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential mattersBuild customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online bankingSupport the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to managementRecommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellenceParticipate in the timely and accurate completion of business processes and proceduresEnsure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and EthicsHelp build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Requirements High School Diploma with over 1 year of relevant experienceUndergraduate degree or equivalent is an assetProficiency in using MS Office (Word, Excel and Outlook), branch software and internetKnowledge of banking solutions and processes to advise customersA self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skillsA dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing prioritiesA strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner Additional InformationCandidate must be bilingual (French & English)Hours37.5

calendar_today3 days ago

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location_on Saint-Leonard, Canada

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