Best Buy

Call Centre Agent (BB-F456B)

Found in: Talent CA

Best Buy Canada's Service Center, based out of Langley, BC, is currently looking for a Call Centre Agent! The Call Centre Agent will be responsible for day to day customer service responsibilities within our National Administration Department. Customers are the heart and soul of everything we do at Best Buy Canada, so when things don’t go as anticipated for them, it’s the Customer Service team that steps in to collaborate with our customers on solutions and make amazing happen.Availability Requirement... Full-Time (Monday to Friday) with flexibility to work on Weekends6 month contract with possibility of permanentAs a Call Centre Agent you will....Handle and resolve escalated customer complaints and obtain and evaluate all relevant information to handle inquiries and complaints in a timely mannerHandle difficult customer calls including, warranty claims and extended ETAs on unit repairsRespond promptly and professionally to customer and store inquiries via phone & email Partner with various departments from Technical and Parts team to ensure customer excellenceEnsure that assigned process metrics are actively monitored and maintained within targetsThe experience we need...Fundamentally strong e-mail communication skills and general computer literacy.1-2 years providing exceptional customer service over the phoneExperience in skilled in customer escalations What we offer ...Competitive salary and benefitsMajority Work From Home (WFH) during COVID-19, partial work on siteEmployee purchase discounts available immediatelyMatching RPP after 6 monthsWe believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology

calendar_today22 hours ago


info Full time

location_on Langley, Canada

work Best Buy

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