On Side Restoration

Quality Assurance Assistant (BB-712A7)

Found in: Talent CA

On Side Restoration is seeking a Quality Assurance Assistant to join our Calgary team.The Quality Assurance Assistant reviews and responds to customer feedback as it relates to service, project completion and workmanship; focusing on investigation, file audit and review, documentation and report creating to aid in resolution and/or negotiation consistent with stakeholder requirements. Follows and maintains a 5S culture and mindset.About On Side RestorationOn Side Restoration is one of Canada’s leading, privately-owned restoration companies with branches coast to coast from Victoria, BC to St. John’s, Newfoundland. Since 2018, On Side also operates in the province of Quebec. For the past 40 years the company has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour customizable emergency call centre. Experienced and certified crew operate On Side’s extensive fleet of emergency response vehicles and leverage their 10,000+ pieces of specialty equipment. Further information about On Side can be found at work with us?Imagine a world where we wake up each day inspired to go to work, feel safe while we’re there, and return home at the end of the day fulfilled by the work we do – feeling that we have contributed to something greater than ourselves. This is the world we envision. Our environment: Is friendly, and we love to do company-wide fun things!Is never day is something different!We provide great learning opportunities to our employees! We offer a competitive compensation and benefits package, which includes: Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.Opportunity for promotional opportunities and national career movement. Responsibilities: Ensure customer feedback is appropriately acknowledged, documented, reported and investigatedMaintain effective and timely communications with all internal/external stakeholders to achieve project deliverablesPrepare all required file documentationDistribute all documentation to stakeholders to ensure internal and external protocol complianceAssist QA Manager in assessing customer service and workmanship issues, developing and coordinating corrective and preventative action plansCompile supporting documentation for processing of Vendor and/or Sub-trade back chargesProvide direction or support in other areas as requested/required Qualification and Requirements: Diploma/certificate in Office Administration, 3-5 years’ work experience in an administrative role or an equivalent combination of education, training and experienceKnowledge of general office proceduresRestoration/construction backgroundAbility to use a computer and applicable software applicationsAbility to type up a minimum of 55 wpm Skills and competences: Attention to detailAbility to multi-task and well organizedAbility to work well under pressureAbility to work well in a team environmentStrong problem solving/communication skillsStrong customer orientationDemonstrates corporate citizenship and social responsibilityDemonstrates support for innovation and organizational changeBusiness writing skillsAbility to understand and interpret oral and written instructionsAbility to communicate effectivelyAbility to organize work

calendar_today4 days ago


location_on Calgary, Canada

work On Side Restoration

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