Carmen's Group

Guest Services Agent - C Hotel (BB-C3AE5)

Found in: Talent CA

The Best Western Premier C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The Best Western Premier C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.If you have the desire to work as a Guest Services Agent in a boutique hotel, and looking to join a team of champions we want to meet you. AT THE BEST WESTERN PREMIER C HOTEL BY CARMEN’S OUR GUEST SERVICES AGENTS:Represent the Best Western Premier C Hotel by Carmen’s and drive our culture through daily interactions with our guests throughout all stages of their stay.Have a passion for hospitality and ensure we exceed the expectations of every guest by providing personalized, courteous and professional customer service.Are the first point of contact for our guests while working in a busy, vibrant and dynamic environment, on a supporting and energetic team. This is the perfect opportunity for someone who is looking for a role in the hospitality industry and enjoys interacting with customers on a daily basis. We offer part time opportunities during the daytime as well as weekends. This is a great role for those who are looking to interact with guests and have a willingness to learn in a fast paced, exciting environment. THE GUEST SERVICES AGENTS AT THE BEST WESTERN PREMIER C HOTEL BY CARMEN’S HAVE THE OPPORTUNITY TO:Provide a warm, engaging and personalized experience for our guestsRespond to guest requests and inquiries in a timely mannerPromote hotel amenities, rooms and other services available at the C Hotel; provide guests with information such as local attractions and directions as neededLearn the details and be familiar with the currant available rooms, their location, layout and room ratesCoordinate room status updates with Housekeeping and other departments to ensure up to date room availabilityMaintain inventories of room vacancies, reservations and room assignmentsCompile and check daily record sheets, guest accounts, receipts and vouchersBecome familiar with the daily activities, events and meetings taking place within the Best Western Premier C Hotel by Carmen’sManage and resolve all guest complaints in a professional and courteous mannerProcess reservations delivered by telephone, mail, fax, central reservation systems, sales office and travel agentsParticipate in efficient pre-arrival, arrival, departure and overall experience for guestsPresent statements of charges to departing guests and receive payment; maintain cash float and security of keysMaintain a professional appearance and demeanor Exercise good judgment and demonstrate leadership abilities Drive positive change in the organization Other duties as assignedGUEST SERVICES AGENT POSITION REQUIREMENTS: Friendly, professional and customer service focusedPositive, outgoing and friendly team playerStrong problem solving abilitiesExcellent verbal and written communication skillsAbility to build rapport quickly with guestsAbility to work well under pressure in a fast paced environmentSmart Serve CertifiedIntermediate level proficiency in Microsoft Suite requiredAvailability to work during the day, weekends and night shifts requiredPrevious experience using a POS system an assetHigh School Diploma required, completion of college or university program in hospitality management is considered an assetExperience as a Guest Services Agent an assetExperience using OPERA considered an assetWHAT CAN WE OFFER?Competitive wage packageFlexible work scheduleStaff recognition, years of service rewardsGroup RRSPHotel discountsWellbeing programsParticipation in staff eventsOpportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality communityCarmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 35 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, The Hamilton Convention Centre by Carmen’s and fig&lemon. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview. Powered by JazzHR

calendar_today6 days ago


location_on Hamilton, Canada

work Carmen's Group

I expressly authorise the Terms and Conditions

Similar jobs