ITS Help Desk Analyst (BB-3FD49)

Found in: Talent CA

NOTE: this is a temporary 12 month appointment withthe possibility of extension. NAIT is proud to be named one of Alberta’s Top Employers for 10 consecutive years. We arealso a proud partner of the Canadian Centre for Diversity andInclusion and Pride at Work Canada. Learn more about NAIT’scommitment to equity, diversity and inclusion at Congratulations!You’ve graduated from your IT program and are ready to get your career started.Your timing is great because we have an opportunity that may be perfect foryou. NAIT’s ITSHelp Desk is a great place to begin your career. We provide a supportiveenvironment where you will gain experience and be exposed to a significantvariety of IT scenarios. Our clients are students and staff and they willprovide opportunities for you to apply your knowledge and skills. If YOU arecustomer-focused, possess excellent written and verbal communication skills,and good organizational and analytical skills, COME JOIN OUR TEAM! Key Responsibilities: Providefriendly and professional help desk service to NAIT staff and studentsProvideservices to staff and students in a BYOD environment.Multitask & problem solve issues in a fast-pacedenvironment Investigatefaults, user incidents / requestsUnderstandescalation paths and proactively escalate incidents / requestsLiaise withand/or refer NAIT user incidents / requests to other IT staff members and LocalArea ExpertsMonitorprogress of incidents / requestsEnsure userinteractions are promptly recorded and accurately updatedIdentify andcommunicate trends and patternsProvide desktopservices, including hardware deployment, repair, troubleshooting andupgrades. Create andmaintain technical knowledge base articles.Support newtechnologies and services, which create and support the end-user computingenvironment.Provide shiftcoverage during regular Help Desk hours of operation and on call coverage forafter-hours support. Qualifications: Information technology relateddiploma

calendar_today3 days ago


location_on Edmonton, Canada

work NAIT

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