Orion Health

Application Support Engineer (BB-4DDB3)

Found in: Talent CA

Description:
Application Support Engineer at Orion Health (View all jobs) Toronto, Ontario APPLICATION SUPPORT ENGINEER – HEALTHCARE IT Located: Toronto, ON NOTE: We are unable to sponsor visas or work authorizations at this time. Reasonable accommodations will be made during the interview process upon request to assist those candidates with disabilities. POSITION REQUIRES VERBAL AND WRITTEN FLUENCY IN FRENCH AND ENGLISH We are a New Zealand-based software company with a global reach, and a growing US presence; we have staff, offices and customers all over the world. Our award winning healthcare IT solutions are utilized by leading health organizations. Using the latest technologies to develop health software for “precision medicine,” we make a positive difference in people's lives. About the role Our Application Support Engineers are responsible for managing and escalating software issue resolution for the global managed services clients. Some of what you’ll do: Daily monitoring and alert responses; correctly diagnosis, prioritize and independently address issues in a timely manner; documentation, Incident and Service tickets Following a Change Request from creation to completion, providing review, detail validation and execution of all tasks Tuning & upgrading the application stack to improve stability and uptime Root cause analysis on recurring issues; handover testing & root cause analysis Perform trend analysis and suggest improvements Log analysis and error resolution Tuning of platform monitoring Provide support on a rotating weekly shift and outside of regular 8-5 business hours will be required. Timely completion and maintenance of runbooks, and operational and other solution documentation. About You: Familiarity with day-to-day use of monitoring/alerting systems Problem-solving and troubleshooting skills including ability to perform root cause analysis for preventative analysis Familiar with executing the multiple stages of testing (unit, system, integration, performance, regression) Good organizational skills and ability to manage a diversified workload Ability to speak and write in French is required; effective client communication skills Core skills: Minimum 3-5 years of experience in a support or systems administration role Experience with virtual environments and Web-based applications Experience implementing and supporting highly available and redundant Application environments is beneficial Technical certifications and Bachelor’s Degree in technical disciplines are desired In return Orion Health offers: We recruit quality and retain talent! We offer a competitive benefits package, including: Competitive salary and incentive packages 20 days of paid annual vacation leave; 5 days of paid annual sick leave; 11 paid holidays Competitive insurance program, including medical, dental, life and disability programs RRSP program with company match Work with High-end hardware and systems Flexible, social and professional company culture; partial work from home flexibility Background checks will be required upon an offer of employment . ORION HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, veteran or disability status, sexual preference or national origin. Apply for this Job * Required First Name * Last Name * Email * Phone * Resume/CV * Drop files here Attach Dropbox Paste Cover Letter * Drop files here Attach Dropbox Paste Do you currently have the legal right to work in Canada without the need for visa sponsorship or work authorization? Please indicate your level of ability to communicate in French (both Spoken and Written). * U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Orion Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Please identify your race Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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