Application Support Engineer (BB-4DDB3)
Found in: Talent CA
Description:Application Support Engineer at Orion Health (View all jobs) Toronto, Ontario APPLICATION SUPPORT ENGINEER – HEALTHCARE IT Located: Toronto, ON NOTE: We are unable to sponsor visas or work authorizations at this time. Reasonable accommodations will be made during the interview process upon request to assist those candidates with disabilities. POSITION REQUIRES VERBAL AND WRITTEN FLUENCY IN FRENCH AND ENGLISH We are a New Zealand-based software company with a global reach, and a growing US presence; we have staff, offices and customers all over the world. Our award winning healthcare IT solutions are utilized by leading health organizations. Using the latest technologies to develop health software for “precision medicine,” we make a positive difference in people's lives. About the role Our Application Support Engineers are responsible for managing and escalating software issue resolution for the global managed services clients. Some of what you’ll do: Daily monitoring and alert responses; correctly diagnosis, prioritize and independently address issues in a timely manner; documentation, Incident and Service tickets Following a Change Request from creation to completion, providing review, detail validation and execution of all tasks Tuning & upgrading the application stack to improve stability and uptime Root cause analysis on recurring issues; handover testing & root cause analysis Perform trend analysis and suggest improvements Log analysis and error resolution Tuning of platform monitoring Provide support on a rotating weekly shift and outside of regular 8-5 business hours will be required. Timely completion and maintenance of runbooks, and operational and other solution documentation. About You: Familiarity with day-to-day use of monitoring/alerting systems Problem-solving and troubleshooting skills including ability to perform root cause analysis for preventative analysis Familiar with executing the multiple stages of testing (unit, system, integration, performance, regression) Good organizational skills and ability to manage a diversified workload Ability to speak and write in French is required; effective client communication skills Core skills: Minimum 3-5 years of experience in a support or systems administration role Experience with virtual environments and Web-based applications Experience implementing and supporting highly available and redundant Application environments is beneficial Technical certifications and Bachelor’s Degree in technical disciplines are desired In return Orion Health offers: We recruit quality and retain talent! We offer a competitive benefits package, including: Competitive salary and incentive packages 20 days of paid annual vacation leave; 5 days of paid annual sick leave; 11 paid holidays Competitive insurance program, including medical, dental, life and disability programs RRSP program with company match Work with High-end hardware and systems Flexible, social and professional company culture; partial work from home flexibility Background checks will be required upon an offer of employment . ORION HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, veteran or disability status, sexual preference or national origin. Apply for this Job * Required First Name * Last Name * Email * Phone * Resume/CV * Drop files here Attach Dropbox Paste Cover Letter * Drop files here Attach Dropbox Paste Do you currently have the legal right to work in Canada without the need for visa sponsorship or work authorization? Please indicate your level of ability to communicate in French (both Spoken and Written). * U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Orion Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary . 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