Seamax International Cruise Ship Employment Services

Ass. Shore Exursion Manager (m/f) (BB-7B71A)

Found in: Talent CA

Description:
Description: We are looking for an excellent and well experienced Ass. Shore Ex. Manager (m/f) for a 5* European Cruise Line with international passengers and great itineraries throughout the world. Purpose of position: You ensure fullest guest satisfaction, assist with coordination of all shore-excursion activities, drive shorex revenue generation and compliance with the product book and all included programs and services. Assists the Shorex Manager in all matters. Your responsibilities: To play an active part in the Emergency Response Organization and to look for continual improvement in all matters relating to safety of the guest, crew and vessel - Coordination of on shorex revenue activities to ensure maximum income - Managing the sales and reconciliation of shorex bookings - Managing the administration and clearing of shorex wait-lists - Facilitating and assisting guests with onboard shorex bookings - Handling of private guest excursions - Shorex complaint management - Coordination of all excursions including audio equipment - Liaising with local suppliers (reconfirmation of reservations, buses, guides...) - Coordinating and ensuring smooth disembarkation procedures - Oversees Shorex Staff in coordination with Shorex Manager - Dispatching shore excursions / overseeing tender procedure - Socializing with guests when time permitting - Proactive approach for problem solving - During the course of the contract Shorex Manager can request to perform Port Talks or Bridge Tours in training in order to be considered for promotion - Maintains updated and accurate filing system for reference - Performs all other duties as requested by supervisor or as listed in SOP - In charge of the Guest Services Desk and their activities - Delegates duties to the team when needed - Allocation and procedures for tour escorts - Private arrangements Requirements: - Min. 2 years professional experience in a sea-going position - Firsthand knowledge of our ports of call / previous experience on an ocean ship - Excellent English skills, other languages are an asset - Service oriented and guest focused - Must work independently, good computer knowledge - Excellent management, organizational and communication skills - Positive personality, friendly and neat appearance - Stress resistance, flexibility, team player

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location_on Ottawa, Canada

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