Call Center Representative- Inbound and Outbound Calls (BB-D612D)
Found in: Talent CA
Description:We are currently seeking an experienced Call Center Representative for a fast-paced HVAC, Plumbing & Electrical Service Company. The ideal candidate must have an approachable personality, be self-motivated, as well as have excellent communication and phone skills. Must work well within a team environment as well as independentlyQualified candidate must have a sales and service background and know how to close the deal.The Big Task You will promote customer satisfaction by converting incoming customer calls into booked service appointments.Duties:Answer inbound callsData entryDispatch appointments to technicians in the fieldRecord detailed information without errorsTransfer callsProvide excellent customer service in a friendly mannerReplying to emails / chatsSome clerical and administrative functionsRequirements:MUST have at least 5 consecutive years of experience within a Customer Service role and preferably, but not required within a Heating, A/C, and/or Plumbing service company.Punctuality and great attendance are a MUSTAttention to detail and organizedAbility to type 40 wpm with excellent accuracyProficient in Microsoft Office; Excel, Word, Outlook and G-Suite Benefits for the Customer Service Representative PositionDo you want any of these?Make more money (who else wants more money?!?)Great Hourly pay plus bonuses -$16-$20 per hourPaid training (you deserve an employer to invest in you!)Paid holidaysIncentive programs (because your career should be rewarding)Benefits, including Medical/Dental/Vision and Life insurance (peace of mind for you and your family)A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance—no one does it as well as we do!)Are You A Fit?Here are the qualities we’re looking for in our perfect candidate:You work hardYou love working with a teamYou’re tech savvy – you can diagnose a problem and make recommendations to fix itYou love to serve othersYou love to challenge yourself and you want to learn, and even be cross-trainedYou understand the importance of serving others (your team members and our customers)You understand and are willing to follow the company's core valuesJoin a winning company. Only motivated people should apply Now Is Your Time To get started, click the “Apply” button now and send us your resume.
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