McCain Foods

Customer Care Representative (BB-4E372)

Found in: Talent CA

Description:

About the Role

Customer Care Representative
Full-time
Grand Falls, NB

How You’ll Help

  • Help customers with complaints and questions
  • Improve the customer’s experience
  • Utilize our service techniques and systems
  • Increase your skills with every interaction
  • Give customers information about services
  • Ensure customer satisfaction and provide professional customer support
  • Escalate customer dissatisfaction to proper channels
  • Your Skills & Experience:

  • Minimum of high school, or business related program
  • Minimum of 1 year experience in a call centre customer service based position
  • Previous AS400 experience considered an asset
  • Previous transportation/logistics experience considered an asset
  • Proficient in computer programs such as Microsoft Office Suite
  • Highly reliable, willing to learn and acquire new skills
  • Enjoy talking to people, helping them resolve their frustrations
  • Exhibit professional communication and customer service skills
  • Strong attention to detail with high organizational and interpersonal skills
  • Advanced Communication (written and verbal)
  • French communication skills (written and verbal)
  • Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.

    As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

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    location_on Grand Falls, Canada

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