About the Role
Customer Care Representative
Grand Falls, NB
How You’ll Help Help customers with complaints and questions Improve the customer’s experience Utilize our service techniques and systems Increase your skills with every interaction Give customers information about services Ensure customer satisfaction and provide professional customer support Escalate customer dissatisfaction to proper channels
Your Skills & Experience: Minimum of high school, or business related program Minimum of 1 year experience in a call centre customer service based position Previous AS400 experience considered an asset Previous transportation/logistics experience considered an asset Proficient in computer programs such as Microsoft Office Suite Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Exhibit professional communication and customer service skills Strong attention to detail with high organizational and interpersonal skills Advanced Communication (written and verbal) French communication skills (written and verbal)
Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
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