Key Account Manager - Cambridge (BB-B9F2B)
Found in: Talent CA
Description:DescriptionThe Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients.Primary Duties and Responsibilities Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints Developing a complete understanding of key account needs Anticipating key account changes and improvements Managing communications between key clients and internal teams Assist and coordinate account team assigned to each client Strategic planning to improve client results Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance Collaborating with sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines Analyzing client data to provide customer relationship management Expanding relationships and bringing in new clients Knowledge, Skills and Qualifications RequiredEssential Qualifications, Knowledge, Abilities and Skills Able to multitask, prioritize, and manage time efficiently Goal-oriented, organized team player Encouraging to team and staff; able to mentor and lead Self-motivated and self-directed Excellent interpersonal relationship skills In-depth understanding of company key clients and their position in the industry Eager to expand company with new sales, clients, and territories Able to analyze data and sales statistics and translate results into better solutions Strong negotiation skills, with ability follow-through on client contracts Ability to multitask and manage more than one client account Proven results of delivering client solutions and meeting sales goals Education and/or Experience Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred Four to five years’ previous work experience in sales, management, key account management, or relevant experience Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Computer Skills Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
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