Implementation Specialist (BB-4354C)
Found in: Talent CA
Description:Do you have a passion for solving customer problems and meeting business needs through the effective delivery of technology? Are you committed to each customer’s success and willing to go the extra mile to help them get there? Are you organized, efficient, able to manage priorities and communicate effectively with teams across an organization? We are currently looking for an experienced Implementation Specialist to join our growing onboarding team. You will work with other team members to ensure our customers are successful using our software platform and their business goals are exceeded every time. Fusebill offers a fast-paced, innovative environment where you will be empowered to deliver our high-quality software to our respected customers. We balance this with a respectful, healthy environment and lifestyle. At Fusebill integrity and reliability are as important as talent and effort. At Fusebill the team always comes first. Responsibilities: You will be responsible for the effective delivery of onboarding services and training to our new customers and for ensuring their experience from contract signature to go-live and beyond is as awesome as it should be. You will work with other customer-facing teams at Fusebill to guide our customers through the entire process from initial contact through to production and post-live support. You will also help to establish project management practices and techniques which will improve the scalability and consistency of our service delivery across the entire team as it grows. Some travel, primarily within Canada and the US, may be required from time to time; occasionally this may also include international travel. Required Experience: 1-3 years of experience in a professional services delivery capacity, including at least 1 as a project manager or engagement managerWorking level knowledge of CRM tools, ideally SalesforceAdvanced/expert knowledge of MS ExcelExcellent writing skills and comfortable with MS Office productsExperience with project management concepts and processesExcellent customer-facing communication skills both written and verbalUniversity degree in a technology or accounting/finance related field desirable Desired Experience: Basic understanding of financial and accounting principles and SaaS metricsPrevious e-commerce or fintech experienceExperience with HTML/CSSKnowledge and understanding of API considered an asset Fusebill Offers: A fun, collaborative working environmentA place for continuous learning and growthFlexible work hoursA competitive salary with a generous ESOP planComprehensive benefits Apply for This Job Apply for this Position First NameLast NameEmailPhoneAddressCityProvince–Select–Postal CodeCountryCanadaResumeChoose FileNo file selectedDate Availablemm/dd/yyyy Desired PayWebsite, Blog, or PortfolioLinkedIn Profile URLWhy Fusebill? and Why are you looking for a change? Thank You Your application was submitted successfully.
calendar_today16 hours ago