Government of British Columbia

ISL 24R - Content Design Lead - CLOSING DATE EXTENDED (BB-814F8)

Found in: Talent CA


Content Design Lead
Information Systems 24

An eligibility list may be established.
Amendment (April 6th) - Posting closing date extended to April 13th, 2021.
An excellent opportunity to join this dynamic team and apply your technological skills
The Ministry of Citizens’ Services performs a dynamic, corporate leadership role in government to support the development of an innovative, modern and robust technology environment; to improve accessible and responsive services and information to citizens; and to provide enabling infrastructure for ministries and the broader public sector to transform how government works on a day-to-day basis.

The Government Digital Experience (GDX) division supports ministries to run public engagements initiatives, service and content design projects, citizen facing websites and several other information technology solutions for modernizing government. GDX often supports high-profile government initiatives, such as CleanBC, Child Care, Housing and has played a key role supporting government COVID-19 response and recovery efforts.

The Service and Content Design Team works across government to support ministries in the design and delivery of inclusive, accessible and equitable service experiences for people in British Columbia.

This team takes an evidence-based approach to the design of citizen experiences, applying research, design and evaluation methodologies to all aspects of both digital and non-digital services, information and policy.

In this work, GDX aims to build service and content design capacity with the teams we work with. We’re a diverse but tight-knit team of design professionals including interaction designers, researchers, service designers and content writers and strategists.

As Content Design Lead, your leadership and expertise will help government empower citizens through the creation of high-value, accessible and inclusive online content. Applying and cultivating a service design approach that includes user experience (UX) methodologies, web content development, information architecture, search engine optimization, plain language and accessibility best practices, this position ensures that B.C.’s digital service and information content is user-focused and aligned with corporate strategies and standards. Your people and project management skills assure that projects deliver measurable results while building content design and web writing capacity within government.

In this position, you will focus on the COVID-19 web response on The Content Design team holds the pen on key pandemic web content, such as provincial restrictions, economic recovery programs and the immunization plan. This unpredictable work requires a high degree of flexibility on timelines/workflow and attention to detail as priorities and deadlines can change quickly.

The BC Public Service is committed to creating a to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Degree or diploma in User Experience Design, English, Library Science, Computer Science, or related field. An equivalent combination of education, training and experience may be considered.
  • Minimum of three years of recent experience in EACH of the following:
  • Experience practicing user experience design, planning and managing web properties including experience in information architecture, content development and interaction design or an equivalent combination of related experience, education or training.
  • Experience writing and editing content for the web, including working with technical and scientific content.
  • Experience working with a website content management system.
  • Experience with communications, relationship building, research, web writing and planning skills.
  • Experience adapting to changing current trends in online service delivery with a focus on improving services for citizens and stakeholders.
  • Preference may be given to applicants with one or more of the following:

  • Experience with CMS Lite
  • Experience with BC Writing for the Web Guides and BC Design System.
  • Proviso:

  • Must be able and willing to work on-call Saturday and Sunday and extended hours Monday to Friday as/when required to support pandemic communications.
  • Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
    CRC - A Criminal Record Check (CRC) will be required.


    Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.

    Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

    Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

    IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

    calendar_today2 days ago


    location_on Victoria, Canada

    work Government of British Columbia

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