IT Administrator (BB-57E91)

Found in: Talent CA

Who we are and what we doFounded in 2011, Mappedin powers search and discovery indoors, enabling consumers to find what they’re looking for with speed and ease. Our software platform provides industry leading tools to manage dynamic indoor spatial data and offer wayfinding experiences for customer-facing applications, including a recent collaboration with Apple Maps.Mappedin works with the ten largest malls in Canada, the largest REITs in the US, and in stores, hospitals, campuses, and airports around the world.Who you are and what you’ll doYou enjoy using your expertise and technical skills to help individuals solve problems and benefit from our tools and resources. You understand that delivering a reliable IT experience goes a long way in creating trust. You are not afraid of diving into complex rules in compliance programs such as SOC2.Reporting to the CTO, you own the internal support channel:Be a trusted resource and contact for internal teams and provide timely technical support when required.Manage our internal networks and infrastructure to ensure all office systems experience minimal down-time during office hours.Manage asset tracking system and own deployment and collection of all Mappedin equipment.Assist in ongoing and establish new internal processes to improve support workflows.Assist in implementing and monitoring of compliance programs such as SOC2You are highly interested in learning about or already have experience in:Internal IT service deliveryCompliance Programs such as SOC 2, ISO 27001What are some challenges?As a new role serving internal clients, you will need to be familiar with our products and tools and how respective teams exercise these, especially in a remote environment. In addition, as part of a small team, you will need to be comfortable working independently.Behind the scenesThere’s a lot of trust here at Mappedin. At present, we are working from home but we are working on providing a more flexible working environment once the pandemic eases. We also have a generous vacation policy, and we all work together to help you produce your best work. We stay curious, challenge opinions, take risks, and learn from mistakes. We’re competitive and we like to win together.Powered by JazzHR

calendar_today5 days ago


location_on Waterloo, Canada

work Mappedin

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