Eastlink

Technical Specialist, Business Sales

Found in: Talent CA

Description:

As one of Canada's Best Managed Companies, Eastlink takes great pride in delivering advanced technologies/services that connect its customers to the things and people that matter most. Powered by state-of-the-art fibre optic and mobile networks, we bring world-class communications and video entertainment services including high speed internet, mobile, TV, telephone, security and automation, data communications and exclusive, locally-produced programming to residential, business and public sector customers across Canada. Headquartered in Halifax, Nova Scotia, Eastlink operates with an employee base of over 1300 people who serve customers in NS, PEI, NL, NB, ON, AB, BC and Bermuda.

Reporting to the Director of Business Operations & Support, the Technical Specialist – Business Sales, will be a technical subject matter expert for our Business Sales team committed to providing a better customer experience for Eastlink's business clients.

The opportunity:

  • Go beyond for our business customers every day in a face to face sales support environment by providing on client premises post sales technical support and troubleshooting
  • Become a technical subject matter expert and provide training and advice to the sales team on the technology behind Eastlink's products and services
  • Liaise with other departments throughout the organization to ensure the Business Sales department is up-to-date on upcoming products and services
  • Accurate and efficient handling of the details is a must to maintain and grow relationships with our customers
  • A faster than average pace is the norm
  • The ideal candidate:

  • Has a technical degree or diploma coupled with at least 3 years ofrelated industry / technology experience, a CCNA designation would be an asset
  • Technically savvy and has a genuine interest in proactively keeping up to date with the newest technology
  • Previous experience connecting and using Internet Services, IP Subnetting, DHCP, e,-mail and other internet protocols along with the ability to troubleshoot WAN/LAN Networks
  • Is knowledgeable in Fiber Optic Installation, Hybrid Fiber Coax (HFC) systems and Data Centre operations
  • Effective communicating with clients in a face to face setting
  • Brings high energy with a get up and go attitude
  • Thrives on the sense of accomplishment that comes from working with a team to provide customers with the right technology solution for their individual needs
  • Proficient with the Microsoft Office suite of programs
  • Organized and has the ability to multi-task and triage competing priorities
  • Always thinks about how we can do things better
  • Immensely proud of representing a home grown business and strong consumer brand
  • Has a valid driver's license and is able to travel throughout the region as required
  • Why Choose Eastlink?

    Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

    Dedicated to reflecting the customers and communities we serve, we embrace diversity and inclusion throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

    If you are ready to explore an exciting career at Eastlink, your journey begins here.

    calendar_today 4 days ago



    location_on Halifax, Canada

    work Eastlink

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