Remote Telecounsellor

Found in: Talent CA


The Telecounsellor in the CAC provides assessments and short-term counselling services directly with clients in a telephonic environment. Provides assessments, counselling, crisis intervention and case management services to clients over the telephone.

The benefits of working here

These are just some of the great reasons to join our team:

  • A permanent position with a competive salary, flexible benefits package, and signing bonus
  • Remote work from home
  • A robust training program to prepare you for your role;
  • Growth opportunities in a company that promotes from within;
  • To work for a company that values employee engagement, innovation and client service excellence
  • Succeeding as a Telecounsellor will require the following core qualifications and skills


  • Master's degree from an accredited university program in Social Work, Clinical Psychology, Counselling/Education or related field.
  • Experience:

  • Registration/membership with relevant college or association.
  • At least 2 years (or the equivalent of 2500 clinical hours) post Masters clinical/consulting experience with a broad range of issues, utilizing a brief solution-focused clinical approach
  • Knowledge/Skills:

  • Preference will be given to candidates with training/experience in brief solution focused counselling and substance abuse treatment through volunteer, academic or work experience
  • Previous Assessment, Crisis Intervention, and Short term Counselling experience
  • EAP and prior telephone counselling experience are assets.
  • Excellent case management skills and familiarity with community resources
  • Customer service experience
  • Strict adherence to the ethical principles governing confidentiality/privacy legislation
  • Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
  • Ability to work flexible hours in a fast-paced environment.
  • Computer literacy (MS Word, Excel, Internet Explorer).
  • Bilingualism in verbal and written French is an asset
  • Responsibilities

    Counselling Responsibilities (80%)

  • Provide telephone consultations related to crisis or assessed urgent situations when required. Assess client needs and, record client information.
  • Counselling is provided within a 50 minute session and documentation takes place during the balance of the counselling hour (as per policy which may be changed from time to time).
  • Provide clear concise information to clients regarding the EAP Service.
  • Provide assessments and short-term counselling services using a brief solution focused model.
  • Where required, ensure correct number of first appointments offered available as per targets
  • Consult with other counsellors and supervisors as appropriate.
  • Refer clients to appropriate internal and external resources as required.
  • Establish and maintains case files and other pertinent client documents.
  • Be an active member of a clinical team, participating in committees and mentoring as appropriate.
  • Attend continuous learning sessions, training and case consultations on a regular basis.
  • Provide clinical support services in the CAC in times of need or appointment cancellations and no shows
  • Meet sessional, containment, and other targets as defined by the Clinical Manager CAC
  • Meet all requirements as set out in company Clinical Manual
  • Team and Administrative Responsibilities (20%)

  • Use of computer systems, when required, for booking client appointments, retrieving relevant organizational information and communicating with internal customers.
  • Participate in ongoing supervision with the Clinical Manager.
  • Participate in regular team meetings including professional development opportunities both internal and externally as appropriate.
  • Complete detailed case notes for all clients.
  • Submission of files as per clinical policy.
  • Must keep unto date of relevant regulatory and legislative developments
  • Commitment to Professional Development
  • Act as an ambassador for the service internally and externally
  • Other duties as assigned.
  • Job Grade: MS4

    Fulfilling work that matters

    Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

    We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

    We appreciate the interest of every applicant; however, we contact only those selected for an interview.

    At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

    calendar_today 5 days ago

    location_on Ottawa, Canada

    work LifeWorks

    I expressly authorise the Terms and Conditions

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