Q4 Inc

Client Support Analyst (Contract) - Various Shifts

Found in: Talent CA

About Q4At Q4, we hustle, we grind and we grow. As the team members that make up #Q4orce, we care, we compete and we support each other every day. We're on a mission to deliver a best-in-class client experience driven by technology, data, and of course, our people. As the leading provider of website, analytics and virtual events solutions to investor relations and the capital markets, Q4 is a trusted partner to over 2,400 of the world's most successful public companies and institutions – and we are growing at an incredible pace. We're on our way to becoming the largest capital markets platform company in the world. That's where you come in. We hire smart, curious, and talented people to push boundaries, reimagine what's possible and turn challenges into opportunities, all while keeping the needs of our clients at the heart of everything we do.This is your opportunity to be a part of something special. Join usThe gig.The Client Support Analyst (Contract) role supports our clients and our client-facing teams on technical issues across our suite of products. This role operates within the shared service group of Q4 Support and reports to the Manager, Client Support.This will be a 6 month contract role, with the possibility of extension.Key Responsibilities
  • As a Client Support Analyst you will respond to and resolve support tickets in a timely manner using Salesforce Service Cloud
  • Use and develop valuable technical and professional skills in HTML, CSS, JavaScript, jQuery, website optimization, training, and customer service. You'll work with the Q4 Web content management system to help our publicly traded clients with fixes and content changes to keep their websites up to date and compliant with regulatory standards.
  • Understanding current bugs/limitations and knowing their anticipated fix dates
  • Prepare client facing Root Cause Analysis for resolved issues
  • Assist marketing with creating support and training documents for (internal and external)
  • Qualifications
  • We have three shifts opened for recruitment. You will be dedicated to the same shift from Monday to Friday, but may be asked to be flexible during our busy periods. Shifts will always remain 8 hours.
  • 9AM to 5PM ET
  • 12 to 8PM ET
  • 3 to 11PM ET
  • Why Q4?
    We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:
  • 360 Support. Leverage our lifestyle benefit and employee assistance program to spruce up your workspace, invest in personal wellness or simply spoil yourself
  • Unlimited paid time off and flexible working hours. Rest is important. Enough said.
  • Flexible working environment. Choose your home, one of our trendy offices or mix it up.
  • Generous health and lifestyle benefits. You are in charge of your benefit dollars.
  • Virtual team building and socials. Keeping people connected is important. Invest in your development. We'll help you with your tuition
  • Join #Q4orce
    Q4's diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Q4 employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.

    Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please indicate this during the interview process.

    calendar_today 5 days ago

    location_on Toronto, Canada

    work Q4 Inc

    I expressly authorise the Terms and Conditions

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