La Great West

Technology Solutions Partner, Bilingual (FR / EN)

Found in: Talent CA


We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Bilingual Technology Solutions Specialist

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.

The incumbent will be servicing Winnipeg, Regina and Saskatoon Freedom 55 financial centres.

Our team's objective is to help maximize performance through technology training. We deliver comprehensive training and support to advisors and firms on the use of new and existing technology. Our team of training specialists is located across Canada and is part of the Advisory Network Organization. They support advisors and firms.

What you will do

  • Working directly with financial advisors, management and operational staff in providing technology training and consulting to maximize user efficiency
  • Supports pilot, implementation and evaluation of business sponsored and project initiated technology training
  • Reviews technology training processes and tools and recommends changes
  • Assist end users with incorporating multiple mobile devices into their business
  • Conducts technology training needs analysis in the Freedom 55 Financial Centres and WISE offices for which they are responsible
  • Identifies and communicates best practices for internal technology training delivery
  • Supports resolution of technology related issues and problems
  • What you will bring

  • Minimum 3 years experience working in an IT environment
  • Minimum 2 years knowledge and use of MS Office products, Windows 10, Mac operating systems and software, including a corporate technology infrastructure
  • Minimum 2 years experience delivering adult training in a wide scope of training content
  • Ability to travel and work flexible hours
  • Effective presentation and training skills
  • Experience in training evaluation methods
  • Experience or knowledge of technical devices (laptops, desktops, tablets, smartphones,) and how they interact
  • Ability to perform hardware and software troubleshooting, using any PC or Mac operating system version, as well as ability to set up a new machine
  • Ability to learn new technologies
  • Ability to adapt to a variety of clients with varying levels of technical knowledge
  • Understanding of basic financial concepts in a financial sales organization
  • Adapts well to stress and change, managing multiple frequently changing priorities in a dynamic virtual work environment, ability to work under pressure with changing priorities
  • Demonstrates excellence in providing customer service
  • Exercises a great deal of patience, has an open mind and willingness to evolve in the role
  • Builds and fosters relationships that support the communication and dissemination of technical and time sensitive information
  • Ability to work independently without day to day supervision
  • Strong planning, scheduling and organizational skills
  • Self-motivated with the initiative to study and explore new opportunities
  • Classroom or virtual instructional training
  • Virtual/remote technology support
  • Experience in design and development of technical training is an asset
  • Experience working in a financial services business is an asset
  • Knowledge of the Freedom 55 Financial Centre and WEPG environments is considered an asset
  • Be your best at Canada Life-

    calendar_today 2 days ago

    info Full Time

    location_on Calgary, Canada

    work La Great West

    I expressly authorise the Terms and Conditions

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