Telephone Counselor (Remote - US)

Found in: Talent CA


The Telephone Counselor provides EAP short-term counseling, crisis intervention, gambling assessment, and case management services to clients over the telephone.


  • Provide assessments and short-term counseling services using a solution-focused brief therapy model via telephone
  • Provide telephone consultations related to crisis or assess urgent situations when required. Assess client needs and record client information.
  • Counseling is provided within a 50 minute session and documentation takes place during the balance of the counseling hour with 10 minutes at the end of each session dedicated to notes.
  • Provide clear concise information to clients regarding the EAP Services and Gambling Services.
  • Refer clients to appropriate internal and external resources as required.
  • Establish and maintains case files and other pertinent client documents. Complete detailed case notes for all clients.
  • Attend continuous learning sessions, training and case consultations on a regular basis.
  • Meet sessional, containment, and other targets as defined by the Clinical Manager
  • Must keep current on relevant regulatory and legislative developments
  • Act as an ambassador for the service internally and externally
  • Succeeding as a Telecounselor will require the following core qualifications and skills

  • Master's degree from an accredited university program in Social Work, Clinical Psychology, Counseling/Education or related field.
  • Must be fully clinically licensed and able to practice without supervision (i.e. LCPC, LCSW - as applicable to applicant's state of domicile).
  • Ability to work flexible hours in a fast-paced environment.
  • Previous Assessment, Crisis Intervention, and Short term Counseling experience
  • Preference will be given to candidates with training/experience in brief solution focused counseling and substance abuse treatment through volunteer, academic or work experience
  • Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
  • EAP and prior telephone counseling experience are assets.
  • Excellent communication, consulting and case management skills
  • Familiarity with community resources
  • Customer service experience
  • Strict adherence to the ethical principles governing confidentiality/privacy legislation
  • Excellent organizational skills
  • Strong computer literacy (MS Word, Excel, Outlook, Internet Explorer).

    Job Grade: MS4

    Fulfilling work that matters

    Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

    We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

    We appreciate the interest of every applicant; however, we contact only those selected for an interview.

    At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

    calendar_today 2 days ago

    location_on Toronto, Canada

    work LifeWorks

    I expressly authorise the Terms and Conditions

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