Hewlett Packard Enterprise

Field Technical Support Representative / Représentant assistance technique sur le terrain

Found in: Talent CA

Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.

In a typical day as a Field Technical Support Representative, you would

  • Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
  • Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
  • Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
  • Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
  • Solve technical problems on an assigned hardware and software platforms.
  • Use proactive monitoring procedures/tools to identify problem prevention opportunities.
  • Education and Experience Required:

  • Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-4 years of working experience in related fields or Degree holder with 0-2 year's relevant working experience.
  • Knowledge of corporate organization, job, and policies.
  • Advanced knowledge of operating systems and software.
  • Strong communication skills, problem analysis, and presentation skills.
  • Ability to develop Customer relationships.
  • Ability to perform while under high-pressure situations.
  • Ability to work in a team environment.
  • Basic networking, O/S, and troubleshooting knowledge.
  • Detailed understanding of general/technical aspects of the onsite system repair job.
  • Join us and make your mark

    We offer:


    • A competitive salary and extensive social benefits


    • Diverse and dynamic work environment


    • Work-life balance and support for career development


    • An amazing life inside the element Want to know more about it?

    calendar_today 6 days ago



    info Full time

    location_on Ontario, Canada

    work Hewlett Packard Enterprise

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