Ripley's Aquariums

Guest Services Supervisor

Found in: Talent CA

Description:

Job Details

Description

Position: Guest Services Supervisor

Facility: Ripley's Aquarium of Canada

Job Purpose:

Reporting to the Senior Manager of Guest Experience, as an integral member of the management team you will be responsible for the leadership, planning and training of the Guest Services Team. Also, you will be responsible for the delivery of the highest level of guest service and experience.

Additionally, due to the nature of our business we work when others play. Ripley's Aquarium of Canada LP is open 365 days of the year, this makes our company and industry fun and exciting, but it is something to consider. You will be expected to be regularly available to work any shift before, during or after the hours of operation.

Critical Accountabilities:

  • Assist in all aspects of the Guest Services department and ensure services standards are followed
  • Provides leadership support in the daily operational duties for the facility
  • Ensure proper staffing and scheduling of all Guest Services colleagues in accordance to productivity guidelines
  • Promote a positive environment for the team
  • Consistently offer professional, friendly and engaging services
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Take lead in answering any guest inquiries and any guest recovery that may arise
  • Generate reports, process payroll, participate in recruitment, generate and keep up with reports and staff logs
  • Other duties as assigned
  • Special Skills and Requirements:

  • Previous experience in Guest Services/Front Office supervisory role required
  • Must be able to handle a multitude of tasks in a fast paced, ever-changing environment
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Ability to work independently and prioritize responsibilities
  • Critical thinking and strong critical thinking skills
  • Thank you for your interest in Ripley's Aquarium of Canada. Only those selected for an interview will be contacted further .

    calendar_today 5 days ago



    location_on Toronto, Canada

    work Ripley's Aquariums

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