Procom

Senior Network Support Engineer (Packet Sniffer/Packetbrokers)

Found in: Talent CA

Description:

Senior Network Support Engineer, Packet Sniffer/Packetbrokers

On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Network Support Engineer, Packet Sniffer/Packetbrokers.

Senior Network Support Engineer, Packet Sniffer/Packetbrokers – Job Description

  • Setup network equipment to build a scalable, secure, and sustainable malware research system
  • Understand and be able to run network attack tools
  • Work with other engineers to categorize specific network behavior of malware
  • Work with a collaborative, dedicated, and seasoned team of engineers
  • Understand network protocols
  • Spread your security subject matter expertise through the organization
  • As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems
  • Demonstrate a high level of creativity and expertise to develop simple, high impact solutions to improve our communications systems
  • Provide hardware and firmware deployment support for ExtraHop appliances
  • Provide Packetbrokers (IXIA, Nexus DataBroker)
  • Provide technical assistance to quantify and/or troubleshoot issues with data feeds from network infrastructure, virtual switches, and packet forwarders
  • Document incident cases, feature requests, and customer questions
  • Escalate technical cases to the appropriate technical resource
  • Act as the single point of contact for customer questions and concerns
  • Provide professional, concise communication with customers
  • Act as a team player to augment the Support Engineering team duties including Triage of new cases to include problem description, severity, priority, licensing and entitlement, and customer expectations
  • Communication management, and support directly to customers for documented issues
  • Senior Network Support Engineer, Packet Sniffer/Packetbrokers – Mandatory Skills

  • Support Engineer who can help us grow to the next level as a company
  • AAS and/or Certifications in a related discipline such as information technology, computer science, business, or engineering
  • At least 8-10 years of experience in IS or IT
  • Experience with Unix/Linux based operating systems
  • Working knowledge of networking and virtual systems
  • Working knowledge of the OSI Model
  • Excellent customer service, organizational, and documentation skills
  • Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
  • Deep understanding of network protocols
  • Knowledge of how to build secure networks
  • Senior Network Support Engineer, Packet Sniffer/Packetbrokers – Nice to Have Skills

  • Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP
  • Network security experience
  • Malware threat analysis and research
  • Experience with scripting languages
  • Experience with customers; understanding their security needs and inventing solutions that solve their problems
  • Low-level understanding of ethernet, TCP/IP, and the OSI model
  • Previous experience as a team lead
  • Experience with Software dev lifecycle security
  • Senior Network Support Engineer, Packet Sniffer/Packetbrokers -

    calendar_today 6 days ago



    info Contract

    location_on Toronto, Canada

    work Procom

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