Arrears Support Administrator - Toronto, Canada - Imperial PFS

Imperial PFS

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You're legendary. We're hiring. Let's talk
Every day, we work to deliver on our

Corporate Mission Statement:
"To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals."

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

FOR OUR ASSOCIATES:

At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and longterm goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, AD&D, private duty nursing, paramedical services, and many more

JOB SUMMARY:

A successful Arrears Support Administrator will help to nurture profitable program entity relationships, such that Customers value our premium finance services, and we achieve superior sustainable financial returns.

The individual performing in this role will be responsible for providing legendary service to Brokers and insured Customers in a timely and accurate manner.

The Arrears Support Administrator will process incoming/outbound correspondences regarding the outstanding balance, account maintenance, acknowledgments, confirmation, Follow-ups and other requests on paper, phone, and electronically.

KEY RESPONSIBILITIES:

Communicate internally with Sales, Service, Ops and finance as appropriate
Reconciliation of accounts. Appropriately route requests to internal/external for research and resolution of account transaction issues
Take ownership and follow up with Brokers and Carriers and related business functions until situations are resolved to the best of our ability
Recommend files to move the thirdparty agency or legal.
Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Office administration, including but not limited to, ordering office supplies, sorting and distributing mail, shipping equipment and marketing materials
Assisting management with administrative tasks related to company events.
Assisting management with administrative tasks related to system management (eg. Entity updates, reports)

REQUIRED SKILLS:

1+ year service experience, preferably in Admin tasks at call center/collections environment
Computer proficient in a Windowsbased environment
Strong speaking and written communication skills
Bilingual (FRENCH and English) Optional
Strong business office knowledge and skills
Knowledge of the Insurance industry is preferred
Very strong communication and business skills
Proven problemsolving expertise
Excellent organization and multitasking abilities
Ability to quickly learn new systems and procedures
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment