Electrical Engineering Technician - Sherbrooke - Sherbrooke OEM ltée

Description

Company Description:
Eagle Vizion specializes in state-of-the-art optical sorting solutions and material identification technologies. Our equipment improves performance and productivity in industrial and recycling sectors using infrared technology and AI. You will be joining a growing company where engineering and structured processes are essential to our success.

We are looking for a highly qualified Technical Support & Commissioning Technician to serve as the first point of contact for customer support, system commissioning, and coordination with field teams. This role requires technical skills in electrical systems, software, and pneumatics. Experience with vision systems is a strong asset.

Responsibilities:
As a Technical Support & Commissioning Technician at Eagle Vizion, you will be responsible for:

• Responding to customer technical support calls and requests (remotely and occasionally on-site)

• Providing remote troubleshooting and resolving issues related to electrical, software, and pneumatic systems

• Supporting system commissioning and startup activities, including coordinating site visits

• Coordinating and communicating effectively with field teams to assist with troubleshooting, installations, and corrective actions

• Under the supervision of the department manager, working closely with engineering, sales, service, and operations teams to resolve complex issues

• Clearly documenting support cases, solutions, and best practices

• Providing training and guidance to customers and field staff when required

• Maintaining strong customer relationships and contributing to the continuous improvement of support processes

Employment Type: Permanent
Salary to be discussed based on experience.

Technical Skills:

• Technical diploma, college diploma, or equivalent experience in electricity, electronics, mechatronics, automation, or a related field

• Hands-on experience in electrical troubleshooting, software configuration/diagnostics, and pneumatic systems

• Strong logical and analytical problem-solving skills

• Comfortable collaborating with multidisciplinary technical teams and field technicians

Communication and Languages:

• Full bilingual proficiency required (spoken and written)

• Knowledge of additional languages is a strong asset and highly valued given our global clientele

Field Work and Travel:

• Ability and willingness to travel occasionally to customer sites for commissioning and support activities, and to coordinate with field teams

• Excellent interpersonal and teamwork skills

Assets (Pluses):

• Experience with machine vision systems or similar imaging technologies

• Experience in field service or commissioning

• Familiarity with remote support tools, diagnostic software, and ticket management systems

Personal Skills:

• Innovative and creative mindset

• Excellent communication and teamwork abilities

• Strong attention to detail and organizational skills

Languages:

• Good knowledge of French and English

What We Offer:

Compensation: Competitive salary based on experience.

Benefits: Health insurance and retirement savings plan (RVER) contributions.

Professional Development:
Opportunities for ongoing training and career advancement. Work in a cutting-edge technology environment focused on detection using spectroscopy and AI, with exposure to a wide range of technologies and opportunities to learn new identification techniques.

Work Environment:
Collaborative and innovative workplace.

How to Apply:
Interested candidates are invited to send their CV and cover letter to with the subject line: "Electrical Engineering Technician." Applications will be reviewed on an ongoing basis, and only selected candidates will be contacted for an interview.

• Technical diploma, college diploma, or equivalent experience in electricity, electronics, mechatronics, automation, or a related field

• Hands-on experience in electrical troubleshooting, software configuration/diagnostics, and pneumatic systems

• Ability to solve technical problems in a logical and analytical manner

• Comfortable collaborating with multidisciplinary technical teams and field technicians

• Innovative and creative mindset

• Excellent communication and teamwork skills

• Strong attention to detail and thoroughness

• Experience with machine vision systems or similar imaging technologies

• Experience in field service or commissioning

• Familiarity with remote support tools, diagnostic software, and ticket management systems

• Good knowledge of French and English