Bilingual Customer Service Representative - Mississauga, Canada - Tsubaki

Tsubaki
Tsubaki
Verified Company
Mississauga, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
About us


Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan's Tsubakimoto Chain Co., to keep it moving smoothly.

We cover the country's needs from our Mississauga, Ontario-based head office and production/distribution facility; and our warehouse facility in Edmonton, Alberta.

About the job


Duties:


  • Process Orders, Expedites and all other customer requests accurately with high attention to detail in a timely manner.
  • Consistently organize workload to ensure high priority and rush items are prioritized.
  • Work well with other team members and departments to ensure customers receive the best service possible at every point.
  • Deal with customer issues, concerns and complaints in a timely and efficient manner
  • Supply tracking information on shipments as the customer requires
  • Coordinate rush orders as required with Production and Shipping
  • Assist Inside Sales to expedite orders as necessary with Production
  • Issue Return Good Authorizations to determine quality issues, relay findings to the customer, and process next step accordingly
Education and Experience

  • Bilingual-French/English
  • Strong mechanical aptitude is a must
  • Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports.
  • Organization skills with attention to detail.
  • Good math and problemsolving abilities.
  • Be personally motivated and able to provide creative thought.
  • Minimum of High School graduation
  • Strong computer skills with the ability to use Microsoft software (Excel, Word, etc.)
  • Excellent verbal, written and listening skills
  • Take ownership of all opportunities, challenges, and mistakes.
  • A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
  • Able to handle a highpressure call center environment where constant multitasking and prioritizing of daily work is essential.
  • A positive and friendly phone manner is critical
  • A high level of empathy is required to identify customer concerns and convert them into a positive experience.
  • Ability to gain customer trust and keep it
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