Pre Delivery Inspector - Greater Toronto Area, Canada - Branthaven Homes

Branthaven Homes

Verified Company

Greater Toronto Area, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB TITILE:
PDI Quality Control Representative - Low-Rise & High

Rise Division

DIRECT REPORTS:
Customer Service Manager/Sr. Homeowner Relations Manager

RESPONSIBILITIES

Quality Assurance Inspection Duties

Complete Quality Assurance Inspections to ensure units are ready for PDI.
Ensure accuracy of installation of finishes and execution of all upgrades.
Update the Customer Care Manager of pertinent site issues/conditions.
Monitor and work directly with the supervisors and trades to ensure QA items are completed and signed off in a timely manner.

Pre Delivery Inspection Duties

Present thorough knowledge of all the printed material in the PDI folder.
Accurately communicate Tarion's Warranty Processes and Ontario Building Code
Perform predelivery home orientations with new homeowners to explain the different functions and features within the home (including the electrical and mechanical systems such as the ventilation, plumbing and heating).
Provide accurate and detailed knowledge of the occupancy process.
Guide purchasers through a comprehensive low/mid rise inspection prior to the closing of their home within the Halton/Hamilton Region as well as various project throughout the GTA.
Note any items that are damaged, incomplete, missing or not operating properly based on the home owner's findings.
Ensure deficiency list is within the TARION Construction Guidelines
Monitor and work directly with the supervisors and trades to ensure PDI items are completed and signed off in a timely manner.
Ensure company policies are adhered to and discuss any new ones that may be required with the Construction Manager

Customer Service/Admin Duties

Represent Branthaven Homes as a point of contact for the homeowner; from the initial point of inspection through to the warranty period.
Receive, direct, and respond to all modes of customer contact with consistent followup on all matters/queries received until the point of resolution.
Champion of all customer surveys follow up with homeowners to ensure their experience is an enjoyable one.
Provide daily updates to the Customer Service Department
Home unit closeouts/occupancy duties include scheduling key pick up, distribution of keys and welcome home gifts.
Prepare Pre Delivery Inspection folders

Requirements:

Ø A minimum two (2) years construction site administration experience in residential construction

Ø Proficient in Microsoft Word, Excel and Outlook, as well as knowledge of NewStar or ability to learn builder software

Ø A strong understanding of TARION Construction Guidelines & Warranty Program

Ø Ability to work in a fast paced environment while managing expectations and providing a first class customer care experience

Ø Proven capabilities in multi-tasking, problem solving and prioritizing workloads.

Ø Ability to effectively communicate with a wide variety of constituents both in verbal and written manner.

Ø Must have own vehicle.

Salary:
$60,000.00-$65,000.00 per year

Benefits: