Account Manager - Halifax - CANAROPA

    CANAROPA
    CANAROPA Halifax

    1 day ago

    Full time
    Description

    Overview

    The role of the Account Manager is to build and maintain relationships with channel partners (customers), both existing and new, to meet and exceed Sales targets. They are expected to provide a high-level customer service, promote the visibility and image of the organization in their actions.

    Primary Responsibilities

    • Customer Meetings:
      • Scheduling and conducting meetings with channel partners to present products, solutions, and services to uncover opportunities to grow the business.
      • Demonstrating product features and articulating value propositions, addressing questions, and overcoming objections.
      • Follow up regularly with customers on unclosed opportunities.
    • Customer Relationship Management:
      • Building and maintaining strong relationships with existing and potential customers.
      • Address all types of inquires from channel partners with the sales manager and collaborating with other members of the organization where needed to enhance the customer experience and drive repeat business.
      • Documenting critical account activities, opportunities and maintaining key customer information (such as contact info and preferences) in the CRM (customer relationship management) tool.
    • Sales Negotiation and Closing:
      • Negotiating terms and conditions of sales agreements.
      • Closing sales opportunities and ensuring that all contractual obligations are met.
    • Market Analysis and Strategy Development:
      • Analyzing market trends, competitor activities, and customer feedback. To share with the sales team and leverage for future decision making.
      • Developing and implementing sales strategies to meet or exceed sales targets.
    • Product Knowledge and Training:
      • Keeping up to date with product knowledge and industry trends.
      • Training customers on product usage and features.
      • Work with the sales manager to develop a personalized skills development plan.
    • Travel and Territory Management:
      • Managing a designated sales territory by visiting customers and prospects.
      • Planning travel schedules and routes to maximize efficiency and coverage.
    • Collaboration with Internal Teams:
      • Working closely with marketing, customer service (inside sales), and product development teams to align sales efforts with company objectives.
      • Providing feedback to internal teams to improve products, process, and services.
    • Compliance and Ethics:
      • Adhering to company policies, industry regulations, and ethical standards in all sales activities.

    Requirements and Qualifications

    Account Managers are expected to in a constant state of learning regarding product and industry knowledge. Keep up to speed with trends in the architectural hardware market. They must demonstrate a proven ability in negotiation, persuasion, and responding to client feedback. Candidates must demonstrate excellent oral and compositional skills. They must be familiar with the MS Office suite. A valid driving license is required.

    Other Requirements

    Must own and be able to operate their own motor vehicle in order to execute their duties.

    Characteristics

    A successful incumbent to the position must be an effective communicator with strong interpersonal skills. In order to provide a superior customer experience, they must be active listeners with solid problem-solving skills and a willingness to engage with and troubleshoot issues.


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