Customer Growth - Vaughan - WellnessLiving Systems Inc.

Description

Customer Growth - Account Executive at WellnessLiving

Title: Customer Growth - Account Executive
Salary:Based on Experience + Commissions + Benefits + Vacation
Length:Full-time, permanent
Location: Thornhill, ON(hybrid)
Reporting Manager: Manager, Customer Account Executives

About Us:

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

Our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we'd love to learn more about you

Customer First

We approach every challenge with a customer-focused lens, driven by an obsession with our customers' happiness and success.

Excellence

We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.

Accountability

We take full ownership of our decisions, actions, and outcomes – both successes and failures.

Adaptability

We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing.

About You:

You're ready to take the next step in your career and thrive in a fast-paced SaaS environment. You're a natural problem solver, a strong communicator, and a collaborative team player who's motivated by growth—both for your clients and yourself.

You bring:

• Collaboration & Empathy — Approachable, patient, and easy to work with; you build trust quickly and collaborate effectively with others
• Critical Thinking & Problem-Solving — Able to analyze situations, think strategically, and recommend thoughtful, effective solutions
• Strong Work Ethic — Highly motivated, dependable, and driven to exceed expectations
• Ownership & Leadership — Take accountability for your work, guide initiatives forward, and positively influence those around you
• Entrepreneurial Mindset — Curious, adaptable, and eager to embrace change, innovation, and improvement
• Strong Time Management — Organized, focused on priorities, and able to manage multiple responsibilities effectively

Responsibilities:

• Manage a book of business by building and maintaining strong client relationships while meeting or exceeding performance targets.
• Retain and grow assigned accounts through proactive engagement and strategic account management.
• Recommend effective WellnessLiving solutions by understanding clients' business models, organizational structures, and goals.
• Conduct regular client meetings to share best practices, data-driven insights, and results that support renewals, growth, and referrals.
• Serve as a product expert, advising clients on WellnessLiving's software, key features, and additional services.
• Maintain a consistent cadence of customer engagement to drive adoption and satisfaction.
• Review client data and performance metrics to anticipate needs, identify risks, and uncover growth opportunities.
• Create and analyze client reports to surface trends, opportunities, and potential issues.
• Host webinars and support customer-facing content that highlights WellnessLiving's value.
• Collaborate cross-functionally with Sales, Customer Success, Onboarding, Support, Product, and Marketing to drive customer success and revenue growth.

Skills & Qualifications:

• 3+ years of experience in a fast-paced, client-facing sales or account management role, preferably in SaaS.
• Proven ability to manage and grow a book of business through strong client relationships, retention, and upsell/cross-sell opportunities.
• Excellent communication and listening skills, with the ability to uncover client needs, risks, and growth opportunities.
• Comfortable leading customer meetings, presentations, and webinars, including preparation and follow-up.
• Analytical and data-driven, with experience identifying trends, opportunities, and potential client concerns.
• Experience using CRM tools, preferably Salesforce.
• Ability to work independently while collaborating cross-functionally in a team environment.
• Adaptable, resourceful, and comfortable in a high-growth, changing environment.
• Background in Business or Sales and experience in the health & wellness industry are considered assets.
• Familiarity with SEO, brand strategy, or website management is a plus.

Why Work With Us?

• Work with a passionate, dynamic, and fast-growing team dedicated to making a meaningful in the wellness industry.
• Competitive salary, vacation, and benefits package.
• Hybrid work environment with opportunities for career growth and development.
• Work in a culture that values creativity, collaboration, and continuous learning.

Please note that only those selected for an interview will be contacted.

We appreciate you taking the time and look forward to reviewing your application

WellnessLiving is proud to be an equal opportunity employer. We base employment decisions solely on qualifications, experience, and business needs. We do not tolerate discrimination or harassment of any kind. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital or family status, or any other status protected by applicable laws.

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.