Market Application Support Analyst – Front - Montreal (administrative region) - ACENSI

    ACENSI
    ACENSI Montreal (administrative region)

    1 week ago

    Description

    Market Application Support Analyst – Front / Mid Office (L2/L3)

    Montreal (Hybrid) | IT Consulting Firm | Strategic Capital Markets Assignment

    Context

    ACENSI is expanding its consulting teams in Québec as part of a major recruitment wave focused on Capital Markets / Investment Banking (CIB) environments.

    We are currently looking for a Market Application Support Analyst to support critical Front and Mid Office applications within a large international investment banking organization (client confidential).

    You will join a high-impact production support team responsible for ensuring the stability and performance of trading and market systems.

    Key Responsibilities

    As a Market Application Support Analyst, you will be responsible for:

    Production Support (L2/L3)

    • Providing application support for highly critical Front/Mid Office platforms
    • Investigating and resolving production incidents in real time
    • Ensuring service continuity and meeting SLA requirements (24/5 environment)

    Incident Analysis & Troubleshooting

    • Analyzing logs, data flows, and batch processing issues
    • Performing root cause analysis and proposing long-term fixes
    • Working closely with development teams to deliver permanent solutions

    Business Interaction

    • Acting as a key point of contact for Trading, Middle Office, Risk, and IT teams
    • Understanding business impacts and prioritizing incidents accordingly
    • Supporting releases, deployments, and production changes
    • Contributing to monitoring automation and support process optimization
    • Documenting procedures and sharing best practices across teams

    Required Technical Skills

    Must-have

    • Strong experience in L2/L3 application support in critical environments
    • Excellent knowledge of SQL (queries, troubleshooting, data validation)
    • Familiarity with Linux/Windows server environments
    • Solid understanding of production workflows (incident management, ITIL

    Nice-to-have

    • Experience in Capital Markets / Investment Banking (CIB)
    • Monitoring tools: Splunk, ELK, Geneos, Dynatrace, or equivalent
    • Exposure to Front Office / Middle Office systems

    Candidate Profile

    • Degree in Computer Science or equivalent experience
    • Minimum 3 years of experience in application support or production support
    • Strong analytical mindset and ability to work under pressure
    • Service-oriented, proactive, and detail-focused
    • Fluent French, professional English (international banking environment)

    Why Join ACENSI?

    • High-value assignments in investment banking and capital markets
    • Career progression opportunities (Lead Support, Front Office Analyst roles)
    • Variety of work: client delivery, internal projects, advisory missions
    • Strong consulting support and close management follow-up
    • Hybrid work model based in Montreal

    Employment Conditions & Benefits (depending on profile)

    • Permanent position or long-term contract
    • Hybrid setup
    • Training and certification support (ITIL, Finance, Cloud)

    Recruitment Process

    • HR interview with ACENSI Talent Acquisition
    • Technical interview (Support + Capital Markets context)
    • Final project discussion / fast onboarding

    Apply Now

    Interested in working at the core of market-critical trading systems?

    Send your resume or reach out directly to ACENSI's recruitment team via LinkedIn.

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