Member Services Administrator - Winnipeg, MB RC L - HEB MANITOBA

Description

Help us serve 96,000 of Manitoba's healthcare professionals. We are HEB Manitoba, one of the largest pension and benefit Plans in the province.

At HEB Manitoba, our Benefits & Administration department takes a supportive and proactive approach to providing industry-leading service to our members.

Reporting to the Manager, Member Services, the Member Services Administrator will be a key member of a dedicated team committed to providing service excellence in the administration of our plans.

If you thrive in a dynamic environment and have a strong work ethic, a positive attitude and a desire to make a difference, then consider this opportunity.

Join us in making a difference in lives of others:

Here's the exciting journey:

• Enhance your knowledge about HEB Manitoba by learning about our benefit Plans.
• Become familiar with HEB Manitoba's internal software systems.
• Build strong working relationships with internal and external stakeholders.

Your responsibilities will increase to include:

• First point of contact for members, internal departments and stakeholders with the ability to answer general and specific questions about HEB's products and services.
• Processing enrolments and changes for the benefit Plans.
• Written and oral communication with our members and stakeholders.

Qualifications for Your Success:

Experience & Education

• Completion of a related post-secondary degree or diploma (Business or Finance) and Group Benefits Associate (GBA) designation, and working towards CEBS, is preferred
• A minimum three years in a benefits administration, with a knowledge of group benefits
• Experience in an insurance or medical environment that includes familiarity processing disability and/or health/dental claims
• Experienced at delivering excellent customer service through a variety of mediums including telephone, email and written correspondence

*An equivalent of education and experience may be considered*

Knowledge, Competencies & Skills

• Proven ability to process large volumes of work
• Proficient interpersonal skills to integrate and work well with team members in a collaborative and dynamic environment
• Demonstrated strengths in both written and oral communications skills
• Proficient knowledge of Microsoft Office, including Outlook, Word, Excel and Teams

Why join our team?

The work you do will be challenging and rewarding. You will make a difference in our day-to-day operations and your initiative will be appreciated.

We offer:

• Hybrid work environment with a compressed work week for your work/life balance.
• Comprehensive compensation and benefits including a defined benefit pension plan.
• Professional development opportunities.
• Progressive and supportive work environment.
• A comfortable, modern office environment conveniently located in downtown Winnipeg with easy access to restaurants and other retail services.

Please submit your resume and cover letter by 4:00 p.m. on Friday, November 7, 2025 to

We thank all applicants for their interest; however only those being considered will be contacted.

Job Type: Full-time

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Work Location: Hybrid remote in Winnipeg, MB R3C 4L5