Deskside Support Administrator - Langley, Canada - Pattison Food Group

Pattison Food Group

Verified Company

Langley, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.

Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time Deskside Support Administrator to join our IT team in Langley, BC.

Reporting to the Manager, Endpoint Technologies, you will provide implementation and technical support for end user facing technologies, ensuring that configuration standards and best practices are employed to support business goals.

You will be responsible for:

Supporting end user technologies used by our team members and providing great customer experience while meeting these goals.
Building partnerships with other IT teams to ensure that team member endpoint needs can be met where other specific skills are needed.
Managing the intake and completion of eticket requests assigned to the deskside support team.
Being able to explain technical details to our team members in nontechnical terms.
Following the standards and practices already set in place to ensure that technology configurations meet a consistent standard.
Continuously seeking out opportunities to improve and provide the best end user experience.
Promoting and participating as a member of a strategically driven, cohesive team that reflects a team spirit that inspires and motivates exceptional performance.
Fostering and promoting an environment that is focused on continuous improvement and PSP
People, Service and Profit.

You have:

Diploma in Information Systems, or another related field.
3 years of IT work experience, preferably in a technical support role with regular interaction with end users.
Experience using cloud based systems such as Microsoft Azure
Experience in troubleshooting and solving problems in a complex environment.
Experience with deploying and supporting desktops and laptops using automation and remote access solutions.
Intermediate knowledge and skills supporting Office365, printers, shared network drives in an enterprise, multisite environment.
Experience troubleshooting hardware and software issues.
A valid driver's license and reliable transportation with the ability to travel to locations within the lower mainland on an as needed basis.

You are:

A strong written and verbal communicator.
A team player with a willingness to share and collaborate ideas with the team.
Able to organize and prioritize tasks in a fast paced, deadline driven environment.
A continuous learner who is curious and passionate about technology.
Customer service focused with the ability to support individuals in person.
Can do attitude.
Able to communicate technical matters without the use of jargon to nontechnical users.
Available to work onsite Monday to Friday during business hours.

What we offer:

In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.

IND6