Information Technology Support Technician - Brantford, Canada - Brant County Health Unit

Brant County Health Unit

Verified Company

Brantford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting #52024

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN

REGULAR, FULL-TIME
At the Brant County Health Unit, our people are our most valuable asset.

We strive every day to provide excellent customer service to our clients, and a supportive working environment for our employees.

We value work-life balance, innovation, and collaboration.

As a leader in our community, we provide health promotion, protection, and disease prevention programs and services designed to help all members of the City of Brantford and the County of Brant maintain optimal health and well-being.

About the position:

We are seeking an Information Technology Support Technician who is responsible for providing direct face-to-face world class end user support experience with an emphasis on quality resolutions.

Duties include:

setting up and deploying equipment for employee use; performing or ensuring proper installation and upgrade of operating systems, or appropriate software; identifying potential escalations and proactively alerting management as needed; providing troubleshooting and support for mobile devices, laptops, desk phones and printers; tracking, escalating, following up and resolving system issues using a helpdesk ticketing system; supporting conference room technology including projectors, TV's, AV equipment, etc.

Qualifications and Competencies:

College or other nonuniversity certificate or diploma from a program of 1 year to 2 years or equivalent experience.
Experience troubleshooting desktops, laptops, printers, network drives, etc.
Experience with cloud environment.
Experience setting up equipment for employee use.
Experience with computer software including Microsoft Office 365 is required.
Experience with virtualization software/solutions (e.g. Citrix)
Strong problemsolving skills.
Excellent Customer Service.
Strong ability to communicate with various stakeholders and maintain confidentiality on all sensitive matters.
Must have a courteous, friendly, flexible, and selfstarting attitude.
Proven ability to work independently in a fastpaced customer service environment.
Proven ability to work collaboratively within a multidisciplinary team setting.
Excellent communication, organizational and time management skills are also necessary.
A valid Ontario driver's license and reliable vehicle access.
Fully vaccinated against COVID19 and are able to provide proof on immunization.

Terms and conditions of employment are in accordance with ONA Allied Collective Agreement.

Salary range:
$24.47 per hour

- $29.51 per hour (70 hours in a two-week period). OMERS pension and a comprehensive Health and Dental benefits package.

Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services.

Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.