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    Fullstack PHP Developer - Toronto, ON, Canada - ShipFusion Inc.

    ShipFusion Inc.
    ShipFusion Inc. Toronto, ON, Canada

    1 month ago

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    All Jobs Full Stack PHP Developer - Support

    Shipfusion gives brands the best tools possible for building a successful eCommerce operation.

    We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

    At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization
    We are looking for a Junior-to-Mid-level full-stack developer to work as asupport engineer on our PHP-based platform.

    Your role will be to help our Dev Support Engineering team to maintain our platform, and provide technical support to our various internal departments.

    As a member of our Engineering team, you will be a key part of establishing Shipfusion's proprietary technology as the global leader in web-based 3PL software.

    Dealing directly with warehouse management, account management and customer support to resolve support requests that require technical interventions
    Escalating more complex queries to other senior members of the Engineering team
    Use your initiative and technical knowledge to diagnose any technical support issue on our platform or IT systems and provide effective resolutions or information to the user
    Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution
    Resolving technical fixes where possible, understanding that many will be into a working production system
    Collaboration with the senior developers where fixes are more involved than a quick fixes
    Assist in software rollouts and project/technology delivery. New software/hardware migration support
    Reporting to the senior tech team about support and system trends that need to be resolved.
    Web-based MVC using PHP
    Transactional normalized RBDMS data
    Message bus architecture for asynchronous processing
    Our DevOps coding and testing environment, from Docker to Amazon AWS
    Helping us migrate older technologies to more efficient approaches as we continue to scale
    Experience with PHP
    Transactional database knowledge in any form of SQL, as many support resolutions require database work.
    At least 2 years practical experience in any web-based code software development.
    Strong interpersonal and communication skills needed for technical support.
    A strong working knowledge of computer systems, hardware, and software.
    Bachelor's Degree in computer science or equivalent experience is an asset
    We are remote-first team at the moment, with an optional office in Downtown Toronto
    Freedom to experiment and solve problems and learn new techniques and technologies
    Very wide exposure to the entire SDLC, from the full data layer stack, to the core code, and the DevOps and infrastructure
    Small, close-knit team with clear objectives and everyone open to help each other, with direct access to senior leadership on a daily basis
    Focus on building a smaller number of highly-skilled developers
    All voices are valid - just have the homework and evidence to back up recommendations
    Health and dental benefits for you and your dependents. #

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