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Home Care Supervisor RN RPN - Hamilton, ON, Canada - CBI Health Group
Description
Care Supervisor (RPN/ RN) - Personal Support Services - HamiltonFull-Time
Do you want to use your supervisory background to promote excellence in clinical service delivery? If so, you're the type of professional who will excel as part of the CBI Health team.
As a Care Supervisor of Personal Support Services within our CBI Home Health team in Hamilton, you will lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health/We Care and external stakeholders.
Showing the way as a Regulated Health Professional, you will develop and customize care plans to meet the patient's individual needs, as well as supervise direct care providers (field staff), unregulated staff (delegating tasks) or regulated staff (RPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.
*This is a 1-year contract role covering a maternity leaveAs a Care Supervisor, you will:
Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
Document all required information, including any information pertinent to the client status and care planning
Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
Ensure that care plans meet individual patient's needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
Reassess patients at interim visits to ensure the service plan continues to be appropriate
Be responsible for investigation, resolution and reporting of all customer related complaints
Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
Ensure policies and procedures are enforced and reflect best practices.
To take on the role of Care Supervisor, you must:
Have 2 years of supervisory experience and/or experience in the home health service delivery
Be able to effectively establish and build rapport with clients and Care Staff
Possess a valid Ontario driver's license with access to a reliable vehicle to travel within the Hamilton and surrounding areas.
Ability to participate in an on-call rotationHave the ability to provide best possible solutions to problems that align with policies and uphold best practices
When you join our team as a Care Supervisor, Personal Support Services, you'll belong to one of Canada's leaders in the healthcare industry, with 250 locations across the country.
As one of the largest healthcare networks in Canada, we're proud to be named one of Canada's Best Managed Companies, Platinum Member and Canada's 10 Most Admired Company Cultures.
Join us at CBI Health - Because Your Care MattersCBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves.
We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process.
