Sales Coordinator - Scarborough, Canada - Merrithew International

Merrithew International

Verified Company

Scarborough, Canada

4 weeks ago

Posted by:

Sophia Lee

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Description

Job Title:
Sales Coordinator, Global Hosting

Reports to:
Senior Manager, Education Sales

Date:
March 2024

Position Overview:

Provide sales support, customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers.

Responsibilities include assisting managers with business development activities, handling the day-to-day facility services and activities associated with growing the revenue for Merrithew hosting and coordinating the pre-, during and post-course execution of hosted courses.

The position will be hybrid.

Major Responsibilities:

Sales Support and Business Development

Assist Managers with market research, leads generation and initial qualification before passing prequalified leads to sales managers for designated territories
Generate and maintain sales reports
Support Managers with customer meetings and translation if necessary, and contribute to overall customer satisfaction by promptly handling inquiries.

Customer Service

Provide superior customer service to new and current Host Training Centers by providing answers to their questions.
Communicate with facility owners and operators to ensure our students' needs are met.
Proactively communicate with facility owners and operators on an ongoing basis to facilitate current and future training needs.
Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team and the programming team
Other duties as assigned

Hosting Coordination and Implementation
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1) Before Education Hosting_
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Document Preparation: Hosting Agreements, Instructor Trainer (IT) Agreements
-
Order Creation in EMS
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Updating Tracker and ensuring most up-to-date info
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Invoicing: Deposits, final payments, exams, makeup, privates
-
Send workshop notes to Host Sites upon receiving final payments
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required Paperwork to Host Sites prior to Hosting begins
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Process Course Materials and Digital Video Orders
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Travel Arrangements:

a. Book flights;
b. Coordinate with sites about ground travel, hotel arrangements, travels, etc.;
d. Connect ITs with Host Sites by setting up group chats;
e. Calculate expense sharing when ITs travel to multiple Host Sites in one trip;
f. Invoice
IT expensescoordinating to Host Sites prior to IT departure;
g. Prepare
IT Brief prior to IT departure
-
Follow up payments: Deposits, final payments, IT Expenses, exams, makeups, privates

-
2)

During Hosting:
_

Provide assistance to ITs during their stay in hosting territories
Provide ongoing assistance to Host Sites as required

-
3)

After Hosting:
_

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Exams/Makeups/Privates: Collecting post documentation and submitting to programming; coordinating and follow up with Programming on exam results
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Paperwork: Collect hosting Paperwork; follow up missing documents; enter into EMS and issue Completion Letters
-
IT Invoice: Collect, annotate, and submit to Accounting

Skills and Qualifications:

-
Bilingual in English and Japanese is a must

2+ years sales support or coordination, administration and customer service experience
Post-Secondary Education in Business/Office Administration or related field is an asset
Strong written and verbal communication skills
Team player, willingness to adapt quickly in a fastpaced multicultural environment
Superior attention to detail to ensure quality of work
Ability to multitask and must possess effective time management skills
Skilled user of Excel and other Windows office software and CRM systems.

Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.

Merrithew is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types:
Full-time, Permanent

Benefits:

Commuter benefits
Dental care
Extended health care
Life insurance
Onsite parking
Paid time off
Vision care
Work from home

Schedule:

8 hour shift
Monday to Friday

Supplemental pay types:

Bonus pay

Application question(s):

Are you legally authorized to work in Canada?
In the future, will you require sponsorship to work in Canada?
We are located at 1271 Tapscott Rd, Scarborough. Are you comfortable with hybrid work arrangements?
What is your salary expectation?
Do you speak Japanese?

Work Location:
Hybrid remote in Scarborough, ON M1X 1S9