Transit Coordinator - Cornwall, Canada - City of Cornwall

City of Cornwall

Verified Company

Cornwall, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview****The Corporation of the City of Cornwall is seeking a Transit Coordinator for our Transit Division. Cornwall Transit is the public transportation provider for the City of Cornwall and transports over 800,000 riders annually. Cornwall Transit offers a family of services Monday to Saturday.

The services include conventional bus service with 7 regular routes operating on a 30-minute frequency in the daytime and a 60-minute frequency in the evenings until 11:45 pm, and industrial routes that service the Cornwall Business Park, Monday to Friday during peak times and late evening.

Cornwall Handi-Transit provides up to 40,000 door-to-to door trips to persons with disabilities.

The Transit Coordinator is responsible in ensuring the proper execution of the following:

Regular contact with the public to process Handi Transit bookings and modify schedule requests. Public interaction involves providing explanation and discussions to obtain and maintain a harmonious relationship with Transit customers
Provide information regarding transit policies and procedures. Dispatch all Transit telephone calls, provide Transit route and schedule information, and reply to all counter inquiries
Electronic processing of monthly bus passes and promoting and educating the general public in the use of smartcard contactless payments
Dispatch transportation bookings, cancellations, and other communications to operators via computer and twoway radio. Regular contact with all Transit staff in order to schedule and coordinate the delivery of Handi Transit service
Assist in the registration of new users and maintain an uptodate registry of authorized clients for Handi Transit service
Prepare statistical reports regarding Handi Transit service monthly
Assist clerical and managing staff as required, and occasionally attend seminars to promote changes and advancements with Cornwall Transit
Perform other duties as required by the Transit Coordinator position

Required Qualifications & Experience

Must possess a Grade 12 education or equivalent
Experience in an administrative role
Knowledge of M.T.O. legislations and A.D.O.A. transportation & customer service standards will be considered assets
Core competencies for the position include strong administrative ability, maintaining a strong commitment to ongoing learning and selfdevelopment, being action oriented while possessing perseverance to see a objective through to the end
Fully bilingual in French and English required

The City of Cornwall offers a sector competitive starting wage of $22.47 per hour, 37.5 hours per week plus a comprehensive benefits package and OMERS pension.

The deadline for submissions is August 3, 2023.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.