Systems Administrator - Toronto, Canada - CDW

CDW

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CDW is looking for a versatile and experienced technical admin to join its Managed Services team. Your background should have exposure to a wide breadth of technologies including servers, cloud, storage, networking, virtualization and security. Excellent customer service while solving problems should be a top priority for you.

CDW is a fast-paced, entrepreneurial environment so to be successful you'll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.

Responsibilities

Key Areas of Responsibility:

Support
Troubleshoot and resolve issues in customer environments
Communicate with customers, teammates, and management
Provide thorough ticket updates
Coordinate with vendors to repair or replace hardware
Monitor customer environments and infrastructure
Respond to alerts and action or escalate as required

Operations

Follow ITIL practices regarding incident, problem and change management
Perform system administration on servers, storage, cloud, hypervisor, etc
Document and update technical procedures, administrative processes, configuration management
Work within revision control for tool or script development
Contribute towards the development of automation

Provisioning

Deploy new services and environments for customers and internal systems
Create, update and maintain customer build documents and runbooks
Help research, develop and implement new services, tools and software

Qualifications

Minimum Education and/or Experience
5+ years' experience of infrastructure management including a focus on customer service and complex technical assistance
3+ years of Linux experience

Other Required Qualifications

Experience with Scripting /

Automation Technologies:
Bash, Ansible, Puppet, PowerShell

Experience with software release management and CI/CD processes
Experience with cloud technology, AWS and/or Azure
Experience with ticketing and monitoring systems
Excellent written and verbal skills
Afterhours and oncall rotation availability
Short distance travel required for Datacenter access Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident

Preferred Qualifications

3+ years of Linux RHEL or CentOS
Experience with databases (SQL, OpenSQL) considered an asset
Experience with OpenShift, Docker, Kubernetes and Ansible Tower
Cisco USC, Dell or HP servers, NetApp, ESX hypervisor, backup or disaster recovery systems

Team Culture
We are a unified team of challenge takers, diverse thinkers and problem solvers.

Our coworkers aspire every single day to be better than they were yesterday because we know success means never being satisfied.

We believe winning requires balance - a combination of assigned work and freethinking, quick wins and quick breaks. When our coworkers enjoy what they do and who they're with, they do their best work. And that means everyone wins.

Our Benefits

CDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally.

We understand the importance of work/life harmony and strive to help our coworkers achieve it.

Core benefits include:

Health & Wellness
Financial Security
Learning & Development
Work/Life Balance
Coworker Perks
Community Service

Who We Are

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom.

Our fingerprints can be found on technology in workplaces and workspaces of more than 250,000 companies; from fresh-faced startups to international conglomerates.

With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small.

Our coworkers across the globe are working together to bring technology to life for our customers.

Awards and Recognitions

Ranked #191 on the Fortune 500 list
Ranked #24 on Computerworld's 2019 Best Places to work in IT
Ranked #10 on Fairygodboss's list of the 2019 Best Companies for Women

Customer Focus and Quality Management Responsibilities
Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system

Specific responsibilities include:

Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement and to conform to these policies and philosophies at all times
And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities.
Report any client problem, or any service outage that may cause potential client problems to your supervisor.
Communicate improvement ideas that you have regarding CDW service quality or client satisfaction per established means.

Each coworke