Director, Qts Fixed Income Production Services - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?

We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.

This position will own delivery of Production Application Support services to the Fixed Income Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.

What will you do?

Manage Production, acting as an escalation point for operational teams on a 24x7 basis, taking part in incident response, problem management, and root cause analysis.
Will be a selfstarter, owning daytoday operational support services, driving production Stability, Reliability and Service Excellence.
Employ a datadriven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
Drive efficiencies through the implementation of tools and process improvements

What do you need to succeed?

Must Have:

10+ years of experience in IT with strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives, Structured Products, Commodities and Futures)
Minimum 5 years Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions.
Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
Ability to manage the book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
Experience with Database, Linux, Windows and basic infrastructure.
Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities).

Nice to Have:

Working knowledge in Elastic Search, Release Management Tools (Ansible, Jenkins)
Experience in DevOps and cloud technology (AWS, GridGain)
Experience to support MQ, SOLACE and RV/RMDS

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and highperforming team.
A worldclass training program in financial services.
Flexible work/life balance options.
Opportunities to do challenging work.

ROAR
LI-POST

LI-Hybrid

TECHPJ

Job Skills
Business Oriented, Business Performance Management, Customer Service Administration, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership, Resource Management

Additional Job Details

Address:

RBC CENTRE, 155

WELLINGTON ST W:

TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.