Technical Support Analyst - Regina, Canada - Regina Catholic School Division

Regina Catholic School Division

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Operational Management

Provide Tier 1 Help Desk services to Regina Catholic Schools' technology users
Provide customer first point of contact support and issue resolution
Provide workstation troubleshoot and support services
Assist in asset management including computer equipment service and repair history
Install and configure computer related hardware and software
Assist in the implementation and upgrading of network cabling
UPS installation and maintenance
Workstation imaging and deployment

Strategy and Planning

Conduct research and evaluate/recommend device requirements for procurement and deployment efforts
Accurately document instances of hardware failure, repair, installation, and removal
Support development and implementation of new computer projects and new hardware installations
Recommend, schedule, and perform computer hardware and peripheral equipment improvements, upgrades, and repairs
Assist in the creation and maintenance of processes, procedures, and documentation
Understand the school division's goals and objectives
Train staff in the use of divisionsupported hardware and software
Deploy and support mobile device management software

Other duties as assigned by the Technical Services Manager and/or Chief Information Officer

Job Type:
Permanent

Salary:
$30.69-$34.84 per hour

Benefits: